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Customer Service Representative

Company: Real Equity Management
Location: Columbia
Posted on: May 19, 2019

Job Description:

THE COMPANY: Real Equity Management is a full-service property management firm, with a portfolio of assets centered around both commercial and residential real estate. Their primary focus, however, is in market-rate and student, apartment communities. REM oversees leasing efforts for over 3,000 beds in Missouri alone, in addition to properties located in Oklahoma an Kentucky. THE PROPERTY MANAGEMENT CUSTOMER SERVICE POSITION: We are looking to hire a Property Management Customer Service Representative to assist our Custom Service Team with inbound calls from our current apartment residents and commercial tenants. As a Customer Service Representative, you'll demonstrate a real passion for delivering the most exceptional customer service; the sort of service that customers can't wait to tell others about Positioned at the front-line of customer issues and questions, you will deliver service through various channels of communication, resolving issues on the spot or delivering a reasonable plan of action. PROPERTY MANAGEMENT CUSTOMER SERVICE RESPONSIBILITIES: Provides best-in-class customer service support to any of our 3,500 residents living at our apartment communities in Missouri, Kentucky or Oklahoma. Promptly responds to inbound questions, concerns and complaints promptly. Troubleshoots or consults on a variety of issues regarding maintenance requests, move-ins/move-outs, rent payments, roommate issues and fines. Posts fines to accounts and makes payment arrangements for past due rents. Fields incoming calls regarding collections, making payment arrangements and connecting residents to our collections specialist when needed. Logs all customer interactions in our property management system by taking detailed notes on the reason for contact and action plan needed to close the ticket. Makes outbound customer calls, e-mails and texts to gain additional information and/or to provide follow up to resolve customer issues. Maintains professional composure and projects a favorable image of the company to prospective and current residents at all times. Understands and adheres to Company CS policies and procedures. Assist with quality control checks including walk-through, customer surveys and other special assignments as needed throughout the year. Completes Ad ho reporting for Customer Service Manager. PROPERTY MANAGEMENT CUSTOMER SERVICE QUALIFICATIONS: Bachelor's degree preferred 1 year experience in a customer service role Experience with property management preferred Positive attitude and friendly demeanor Ability to think on your feet, listen and maintain complete composure when speaking with residents Excellent communication skills, specifically phone and email etiquette

Keywords: Real Equity Management, Columbia , Customer Service Representative, Sales , Columbia, Missouri

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