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Customer Service Representative

Company: American Family Insurance
Location: Columbia
Posted on: February 15, 2019

Job Description:

What we do at American Family Insurance makes a difference in people's lives. And the way we're doing it is changing the way people think about insurance. Help us make a difference, and find a rewarding career along the way. Consider becoming an agency owner or a member of an agency team.Quick Stats:Job ID: R11125 Customer Service Representative (Open)Job Summary:We have an ambitious goal: to be the most trusted and valued customer-driven insurance company. Not merely trusted and valued - the MOST trusted and valued. And not just customer-focused - customer-DRIVEN. Customer service representatives are at the heart of this goal. They deliver the spirit and essence of the American Family customer experience to countless people every day. We are looking for SUPERSTARS with the passion and drive to provide exceptional, industry-leading customer service to join our dream team! Are you in?Responsibilities:Protecting dreams is just as important as pursuing them. This is an opportunity to launch your career with the ability to learn and grow with a successful and respected American Family Insurance agency. Make this job your first step on a path to a very bright future!Additional Job Information:Job Description:American Family Insurance agency owners are seeking talented, caring individuals to join their agency team. As a customer service representative, you'll play an important role in the operation of the agency. You'll provide service to existing clients by answering insurance-related questions and discussing product offerings with prospective customers to help meet their unique needs. You'll coordinate prospecting through direct mail and personal insurance reviews, perform basic data entry, including entering leads, pulling motor vehicle and claims reports, entering new applications, and submitting changes on existing policies - all with the ultimate goal of attracting and retaining customers and increasing business in the agency.

Role Requirements:


  • Customer service experience
  • Effective communication skills
  • Experience with PC software applications Microsoft Office Suite, Internet Explorer, etc.
  • Solid knowledge and understanding of basic mathematical skills
  • Required by state statutes to have proper insurance licensing to sell, solicit or negotiate insurance products. This position must have at least one qualifying line of authority: Property; Casualty; or Life.
  • A valid driver's license

    You'll work as part of a team in an office setting. Work on evenings and weekends might occasionally be needed. This position comes with a base pay, plus bonus/commission potential.

    The customer service representative is a staff member of the agency and not an employee of American Family Insurance.

    Stay Connected: Join our Talent Community!

    Keywords: American Family Insurance, Columbia , Customer Service Representative, Sales , Columbia, Missouri

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