Mandarin Bilingual Remote Customer Service Representative
Posted on: January 16, 2022
This may be a remote role, which can sit in any of the following
22 states: AZ, CO, FL, GA, IL, IN, KS, MD, MI, MO, NC, NE, NM, NJ,
NY, OH, OK, TX, UT, VA, WV, and WY . Please only apply if you are
able to live and work full-time in one of the states listed above.
State locations and specifics subject to change as our hiring
We have Customer Experience agents across the country helping drive
our mission forward from the comfort and safety of their homes.
DISH's first priority is customer experience, and our agents excel
at simplifying lives and helping communities get the most from
their TV experience.
Our customer base is centered around the heart of hometown America.
We're proud to offer exclusive TV packages for first responders,
health care workers, military and veterans, and some of the most
dedicated community members we are honored to call customers,
friends, and neighbors.
For over 40 years we have been tuned in to the needs of customers.
It's why we've earned the J.D. Power accolade of being #1 in
Overall Customer Service six years in a row, and #1 in overall
Customer Satisfaction four years in a row. The role As a Mandarin
Bilingual Customer Experience Representative, you will serve as an
information resource for billing, programming, and troubleshooting
questions - including suggesting ways for existing customers to get
the most value and enjoyment from their DISH experience. If you
like to solve problems and interact with people from across the
country or maybe just a few towns over, this is the spot for you!
In this role, you will: Communicate the value of our products and
share ways for customers to get the most from DISH
Transform into the best customer support advocate in the business,
engaging with a diverse consumer base to provide solutions for
customer needs and technical issues
Establish long-term customer relationships
Back-to-back phone calls with customers throughout the entirety of
What's in it for you? This is a Full Time, Work-From-Home position
Average first-year salaries over $30,000 Top first-year agents
averaging over $40,000
5% increase to your starting rate upon completing training
Medical, Dental, Vision Insurance Paid vacation and sick time
401(k) Investments Company-matched funds
Complimentary DISH programming
Highly-discounted Sling subscription
Discounted phone plans on Boost Mobile
Opportunity is our greatest benefit
Our representatives are built to work hard and rise. We offer
defined career ladders and extensive opportunity for upward
We encourage personal and professional growth by supporting you
with all the virtual tools to advance your career.
We are looking for determined, energetic individuals to provide
excellent customer service by answering inbound technical and
service calls from the comfort of your home.
Ideal representatives have: High School diploma, GED, or equivalent
Six months of related customer service and troubleshooting
experience and/or training
An openness to being coachable and a desire to learn new
All representatives must have: The ability to navigate company
communications and programs in English while speaking with
customers in Mandarin
Ability to work and remain engaged on the phone throughout the
entirety of your shift
This job does not allow flexibility to answer the door or be
on-call care for others during work hours
Flexibility to work hours that mirror our customers' needs
Tech savviness with the ability to smoothly operate Windows OS
Ability to multi-task; speaking with customers while logging
information and navigating multiple programs
Where you'll be working: You'll be working from home! At DISH, we
understand the modern employee may need to operate fast on their
feet and out of the office. Working from home allows you to perform
a professional workday from the comfort of your home.
As a Work-at-Home (WAH) employee, you will have additional
responsibilities concerning your home environment and the
requirements regarding the capabilities of your computer and mobile
Work-at-Home Technical Requirements:
Computer & Accessories DISH will supply a PC tower loaded with all
of the software necessary for your employment. This tower is not
Bluetooth enabled. All equipment must be wired.
DISH will also provide:
Two Monitors and all pertinent cabling
USB Noise-Cancelling Headset
Home Internet Stable Cable, DSL, or Fiber ISP internet connection
with minimum 25 Mbps download and 2 Mbps upload speed with 99%
uptime and no bandwidth or data caps
Wired ethernet between modem and PC without the use of an adapter:
Wi-Fi / wireless is not supported
Mobile Device Smartphone capable of placing and receiving voice and
video calls, SMS messages with access to the App store
Home Environment and Work Space Dedicated home office workspace,
preferably a separate room with its own door
Adequate space to set up the workstation
Ability to hardwire internet, plug directly into router
Three power connections- either three outlets or a power strip (one
for each monitor and one for the PC tower)
Agents are responsible for maintaining the workspace in a safe
Personal disruptions are not allowed during scheduled hours and
should not be audible in background noise. This includes but not
Non-work-related phone calls
You are scheduled on the phone throughout the entirety of your
shift. It's important to understand this job does not allow
flexibility to answer the door or be on-call care for others during
All costs to meet and maintain these requirements are the
responsibility of the employee and are not reimbursed by DISH,
except where required by law.
Starting Pay varies by your home location:
Arizona $14.75 + $1 Language Differential Colorado $12.50 + $1
Language Differential Colorado, Denver $14.77 + $1 Language
Differential Florida $12.50 + $1 Language Differential Georgia
$11.50 + $1 Language Differential Illinois $15.00 + $1 Language
Differential Indiana $12.50 + $1 Language Differential Kansas
$12.50 + $1 Language Differential Maryland $13.50 + $1 Language
Differential Michigan $13.50 + $1 Language Differential Missouri
$12.50 + $1 Language Differential North Carolina $11.50 + $1
Language Differential Nebraska $12.50 + $1 Language Differential
New Mexico $10.00 + $1 Language Differential New Mexico,
Albuquerque $10.50 + $1 Language Differential New Jersey $13.50 +
$1 Language Differential New York $15.00 + $1 Language Differential
Ohio $15.00 + $1 Language Differential Oklahoma $12.50 + $1
Language Differential Texas $12.50 + $1 Language Differential
Texas, El Paso County $13.00 + $1 Language Differential Texas,
Hidalgo, Starr, Willacy & Cameron Counties $ 10.50 + $1 Language
Differential Utah $12.50 + $1 Language Differential Virginia $11.50
+ $1 Language Differential West Virginia $12.00 + $1 Language
Differential Wyoming $12.50 + $1 Language Differential
At Dish, we celebrate and embrace diversity and inclusion, where
all people are welcome and supported. Learn more about how our
employees come together, share common interests and make important
connections, both in and out of work; Employee Resource Groups.
From versatile health perks to new career opportunities, check out
our benefits on our careers website.
Candidates need to successfully complete a pre-employment screen,
which may include a drug test.
Keywords: DISH, Columbia , Mandarin Bilingual Remote Customer Service Representative, Sales , Fulton, Missouri
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