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EMA 911 Dispatcher

Company: Franklin County
Location: Union
Posted on: August 6, 2022

Job Description:

Job Description Hours: Full time/12 hour shifts.; must work rotating day, night, weekends and holidays Position Objectives: Under general supervision, receives and prioritizes E911 and non-emergency telephone calls from the public. Processes information using a computer-aided dispatch (CAD) system. Dispatches the appropriate emergency service agencies such as police, fire and emergency medical units. Monitors public safety units in the field. Retrieves and enters computer data for emergency response personnel within the service area. Duties and Responsibilities: Answers calls for emergencies from the public or first responders in a prompt and courteous manner. Performs a thorough interrogation of calls, extracts vital information necessary and proper to ascertain the nature and location of the emergency. Determines the proper apparatus and personnel required to service the emergency. Transmits and receives messages using approved terminology. Records correct and proper times relevant to an emergency. Maintains knowledge and understanding of the street/location systems. Maintains a thorough knowledge and complete understanding of all procedures and equipment as they apply to the activities of the Dispatch Center. Performs other duties as assigned. Minimum Requirements: Work is performed in a communications center and involves sitting for extended periods of time, standing, walking, bending and reaching. Knowledge of: Multi-agency communications center operations and procedures. Dispatch and telecommunications equipment operations. Geographical areas serviced by the Agency. Skills in: Operating a personal computer and standard office equipment Establishing and maintaining effective working relationships. Communicating clearly both verbally and in writing. Typing quickly and with accuracy. Maintaining composure in stressful situations and maintain confidentiality. Interacting calmly and professionally with emotionally distraught individuals. Desirable Training and Experience: High School Diploma or GED equivalent. Must possess Emergency Medical Dispatch, Emergency Fire Dispatch, and Emergency Police Dispatch certifications, Missouri Uniform Law Enforcement System (MULES) Certification; or obtain certifications within one (1) year of appointment. Must possess CPR Certification Other Specialized certifications may be required. Benefits: Eligible for generous benefit packages: Affordable health, dental, vision and life insurance. Earned and accrued personal leave and catastrophic illness. Pension and Deferred Compensation plans; LAGERS, CERF and 457 Savings Plan. Equal Opportunity Employer More Information: Release full consent to a background screening and/or investigation and drug screening.

Keywords: Franklin County, Columbia , EMA 911 Dispatcher, Professions , Union, Missouri

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