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Quality Assurance Technician

Company: Children's Factory
Location: Union
Posted on: January 16, 2022

Job Description:

ABOUT CHILDREN'S FACTORY:Children's Factory is a leading equipment manufacturer for the early childhood education market. Founded in 1981, Children's Factory provides high-quality, safe furniture and equipment for young children in childcare centers and schools. Working closely with our dealer network and educators, Children's Factory's creative team designs quality products with functionality, innovation and safety with an aim toward supporting the educational process. Our highly qualified team is constantly working to deliver the best quality and service every day. Children's Factory is also home to well-known brands, including Angeles and Learning Carpets.ABOUT THE POSITION:Reporting to the ExcelligenceVice President of Quality Assurance, the QA Technician will be a key member of the QA team and will support the QA function at Children's Factory. This role will support implementation of quality strategy at Children's Factory with key stakeholders from a variety of functions including manufacturing operations, product design & development, sourcing, customer fulfillment and legal. The Quality Assurance Technician will help ensure compliance with product safety and quality regulations in accordance with applicable state, federal and international laws, and carry out compliance activities with applicable government agencies that oversee product safety regulations, including CPCS regulations relevant to the business. The Quality Assurance Technician will engage with the manufacturing and purchasing operations to work with internal team and suppliers to improve outgoing product quality to our customers.The person in this role will be involved with the QA function across three locations in the Midwest: Union, Missouri and Angola, Indiana with primary activity in the Union, MO location.Principal Activities:

  • Support of daily manufacturing goals by managing an in-process and final inspection process.
  • Support implementation of strategic plans and implements QA objectives set by QA Coordinator.
  • Supports and sustains a robust QA inspection process.
  • Assists in management of Company's general compliance with CPSC regulations, ASTM & other federal, state, & agency regulations regarding product safety and labeling requirements.
  • Audit Excelligence branded and non-Excelligence branded product for appropriate tracking labels; work with vendors to resolve non-compliance.
  • Audit outbound customer shipments for quality; analyze customer complaints & reviews relevant to physical order shipments; partner with Operations and Customer Service to analyze and resolve quality concerns and customer complaints related to outbound customer packages.
  • Assist Product Development team in evaluating new product samples from vendors; assist to resolve/address specific quality concerns. Develop concise product specifications in conjunction with Product Development for new products. Coordinate on site vendor inspections by Children's Factory and third-party inspection providers
  • Implement relevant procedures pertaining to the Quality Management Systems (QMS) by managing associated processes and procedures.
  • Review quality data (internal and external) and drive feedback to QA team by establishing an effective improvement plan for defects prevention and achieving QDR (quality data review) goals.
  • Participate and support quality related meetings (internal and external) as required
  • Participate and support implementation of quality improvement initiatives
  • Coordinate and support customer related inspection activities on/off-site as required
  • Participate and support internal audits and external periodic QMS audits
  • Maintain and update QA certifications/records.
  • Escalate any quality concerns or issues in a timely manner
  • Keeps track of QA trends and regulations to ensure effectiveness and compliance
  • Lead problem solving teams on and off the manufacturing floor
  • Develop and execute Manufacturing Floor audits
  • Manage internal and external testing activities
  • Other duties may be assignedKey Skills and Requirements:
    • Minimum of two years of trade or technical school, vocational education, work experience or apprenticeship or one-year related experience and/or training; or equivalent combination of education and experience.
    • Must have knowledge of statistical analysis tools.
    • Excellent interpersonal and communication skills (verbal and written) with the ability to effectively connect with all levels of the organization and customer/supplier contacts.
    • Demonstrated ability to work effectively within a group and/or team.
    • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
    • Ability to interpret engineering drawings, schematic diagrams, or formulas.
    • Ability to write routine reports and correspondence.
    • Ability to speak effectively before groups of customers or employees of organization.
    • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
    • Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
    • Some area travel required. Must have personal transportation for commuting between local facilities.
      ABOUT THE PARENT COMPANY:Based in Monterey, California, Excelligence Learning Corporation is a leading developer, manufacturer, distributor, and multi-channel retailer of over 20,000 innovative, high-quality and grade-appropriate educational products and teaching solutions, which are sold primarily to early childhood learning centers, elementary schools, PTAs, and consumers. Excelligence has three core divisions: Supplies (Discount School Supply and Really Good Stuff), Equipment (Children's Factory, Angeles and Learning Carpets), and Services (Educational Products, Inc., ChildCare Education Institute, Frog Street Press and LifeCubby). With over 30 years of experience serving children, educators and parents, Excelligence's diversified portfolio of leading brands delivers quality, innovation, service and value on a global scale. Leading proprietary brands include: Colorations -, BioColor -, Excellerations -, MyPerfectClassroom - and Environments -.

Keywords: Children's Factory, Columbia , Quality Assurance Technician, Professions , Union, Missouri

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