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Support Center Analyst I

Company: Shelter Insurance
Location: Columbia
Posted on: May 17, 2020

Job Description:

Location: Columbia, MO - Home Office A company built to serve you. It's your career, Shelter it! The Support Center Analyst I assists Shelter employees and agents in the Home Office and Field with computer system questions and problems. Maintains current knowledge of software from a variety of vendors used by Shelter Insurance----, including mainframe and PC applications. Maintains current knowledge of data communications equipment, personal computers, and printers. Answers questions pertaining to the use of Shelter online and PC applications. Uses problem management software for use in tracking trends and future problem resolution. Training period work hours: M-F 8:00 a.m. - 4:30 p.m. Upon completion of training period, the work shift is 10:00 a.m. - 6:30 p.m. Starting salary range: $18.51 - $24.07 per hour If interested, please apply by:05/27/2020 Essential Duties Provide end-users with technical assistance in the usage of PC hardware and software applications, including answering how-to type questions on mainframe, eCommerce and other PC applications.Research and troubleshoot application and hardware issues, which includes documenting the problem/resolution in the problem management software, escalating the problem if required and managing all problems to closure.Participates in in-house training courses, vendor seminars and industry conferences required to acquire the latest knowledge about data processing environments.Must be able to operate a keyboard, PC workstation and printers.Performs other related duties as requested by the Support Center Supervisor. Skills Ability to understand mainframe, network and personal computer hardware and software, and their inter-relationships.Excellent analysis and problem solving skills.Superior oral and written communication skills, particularly the ability to listen, understand and explain technical information to people with non-technical backgrounds.Participation in in-house courses, vendor seminars and industry conferences required to acquire the latest knowledge about data processing environments, as well as the ability to quickly learn and apply this knowledge.Must have ability to keep a steady work schedule with regular, predictable attendance to ensure steady workflow and minimal disruption to department schedules and deadlines.Ability to accept supervision, follow instructions and work in a harmonious manner with co-workers and supervisors. Training High school education required, college degree preferred. Experience Knowledge of insurance operations, organizational structure, company policies and procedures, and corporate philosophy.Two to five years of data processing experience and/or providing assistance to users of data processing services. Responsibilities/Principal Accountabilities Works under general supervision of the Support Center Supervisor and completes daily tasks as assigned.Performs duties in accordance with specified policies and procedures as defined by management.Accountable for conscientiously and accurately assisting customers with the many diverse hardware and software systems available from Information Services.

Keywords: Shelter Insurance, Columbia , Support Center Analyst I, Professions , Columbia, Missouri

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