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Senior Console Technician (3rd Shift)

Company: Shelter Insurance
Location: Columbia
Posted on: May 14, 2020

Job Description:

Location: Columbia, MO - Home Office A company built to serve you. It's your career, Shelter it! Senior Console Technicians provide the first line of support for computer operations issues while ensuring critical batch processes complete in a timely manner. Their primary focus is on mainframe processing, but can include other technologies and applications including ServiceNow and a diverse monitoring suite. Responsible for operation and monitoring of systems master consoles and directing activities of computer operators to ensure maximum utilization of resources, maintain production schedules on the shift and keep on-line system operational. Shift hours are 10:00 p.m. - 6 A.M. or midnight to 8am Starting wage range: $18.54 - $22.25 + 15% shift differential If interested, please apply by:05/15/2020 Essential Duties Monitors and operates all system consoles, printers, cardreaders, input/output devices and other equipment.Interpret console messages and performs appropriate actions.Identifies system malfunctions, communicates with and assists all internal and external network users, programmers, and engineers with problems to determine and initiate corrective actions.Schedules work flow within shift for maximum utilization of resources in order to maintain production schedules.Responsible for distribution of production printed material.Uses TSO, ISPF, SDSF, OMEGAMON and other available software products to analyze problems and effect necessary changes.Balance key daily and monthly production jobs.Assists in training new computer operations personnel in use of equipment and software.Utilizes TLMS tape monitoring system to perform duties of Tape Librarian when regular personnel is unavailable.Performs duties as required for successful maintenances and execution of the Shelter Business Resumption Plan.Performs duties of Shift Supervisor when absent.Performs other related duties as requested by the Shift Supervisor.Must be able to operate all computer room equipment and software. Skills Ability to operate all computer room equipment and software.Ability to quickly become proficient in the use of constantly changing systems, equipment and procedures.Good communication skills for interaction with Company personnel and outside vendors, math and analytical skills.Ability to quickly analyze technical hardware and software problems in order to restore the computer complex to full operation following various problems.Ability to operate Halon Gas System. Training Education at college level, emphasizing courses in computer science, logic and communication or several years experience in computer operations. Experience Thorough knowledge of TSO, ISPF, JCL, SDSF, OMEGAMON, Office Systems and Tape Management.A minimum of three to four years experience computer operations preferably in an insurance setting, and demonstrating a thorough knowledge of computer systems, equipment procedures, and methods for solving technical problems. Responsibilities/Principal Accountabilities Works under general supervision, using discretion in scheduling production and personnel within the shift.Is accountable for maximum on-line availability, meeting production schedules in printing and distribution of reports.Responsible for determining problems with production programs and notifying on-call personnel to assist in correcting problems.Responsible for network problems in the absence of Network Coordinator.Must be available to work 1st, 2nd and 3rd shifts on an extended basis, including weekends and holidays.Accountable to quality control of all output devices, ensuring print quality and maintaining equipment as needed.Utilizes the Uninterruptible Power Source, Halon Extinguisher and various systems used after power failure and other emergencies to monitor the situation and performs related tasks to resume normal operations.Is accountable for executing this function without assistance during weekends and holidays.

Keywords: Shelter Insurance, Columbia , Senior Console Technician (3rd Shift), Professions , Columbia, Missouri

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