Customer Relations Specialist - Crisis Center

Company: Compass Health Network
Location: Wentzville
Posted on: March 16, 2023

Job Description:

Location: Customer Relations Specialist - Crisis Center in Wentzville, MO at Compass Health Network **Location:** **Experience:**Not Specified **Job Description****Compensation**: $15.00 hourly**POSITION PURPOSE**The Customer Relations Specialist CSC is part of the person-centered integrated care team and responsible for greeting patients as they arrive, check-in/check-out, verifying demographics, entering information in internal and external systems as required, assisting and linking to the appropriate clinician at the Crisis Stabilization Center. This position is fast-paced, requiring continuous interactions with co-workers and individuals in behavioral health crisis.**ESSENTIAL FUNCTIONS - JOB SPECIFIC****Monday - Friday 9:00am - 5:30pm**Core Responsibilities --- Greet patients as they arrive and stay consistent with the company's customer service philosophy --- Data Entry into EHR systems --- Complete any necessary paperwork, ensuring all required forms are completed in entirety --- Answer phone in polite and courteous manner --- Direct phone calls and messages to appropriate office staff --- Monitor waiting area to ensure timeliness of appointments --- Check provider's schedule daily for additions --- Disperse daily mail --- Ensure lobby/waiting area is clean and picked upOther Responsibilities --- Regular attendance except as excused --- Maintain strictest confidentiality; adheres to all HIPAA guidelines/regulations --- Conduct self in accordance with employee manual --- Attend all training as required by company, Accreditors and Funders --- Keep abreast of any updates/changes regarding insurance and communicate those to Director --- Communicate any changes/updates discovered through other means to Director --- Other duties as assigned**Job Requirements****EDUCATION**High School/GED preferred**WORK EXPERIENCE/TRAINING/ADDITIONAL REQUIREMENTS**At least one (1) year experience in customer service required**Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.**

Keywords: Compass Health Network, Columbia , Customer Relations Specialist - Crisis Center, Other , Wentzville, Missouri