Customer Service Specialist
Company: Greif
Location: Wright City
Posted on: January 27, 2023
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Job Description:
Greif offers a great working environment and the opportunity to
make an immediate impact at a company where your ideas are always
welcome.Job Requisition #:022639 Customer Service Specialist
(Open)Job Description:Responds to customer inquiries via telephone
or email to provide problem resolution in accordance with the
Organization's service standards. Works mostly independently.
Second level escalation of customer problems and needs which most
likely require deviation from standard screens, scripts, and
procedures. May also be assigned to more complex and/or important
products, services and promotions. Key ResponsibilitiesInteracts
with customers via telephone, email, online chat, or in person to
provide top level support and advance information on products or
services.Maintains customer accounts and records of customer
interactions with details of inquiries, complaints, or
comments.Communicates pricing, shipping dates and appropriate order
information to customer to ensure order fulfillment and
satisfaction.Contacts customers to respond to advanced inquiries or
to notify them of claim investigation results or any planned
adjustments.Collects and enters orders for new or additional
products or services.Supports inside and outside sales.Updates and
maintains files, including data entry.Fields second level escalated
and advanced customer problems and needs; when the issue is beyond
the coordinator's knowledge, forwards to the assigned specialist or
other appropriate colleagues.Trains new Customer Service
Coordinators.Performs other duties as assigned.Education and
ExperienceTypically possesses a high school diploma and 4-5 years
of experience.Knowledge and SkillsExceptional skills in verbal and
written communications.In-depth knowledge of product.Proficient
computer skills with the ability to learn new software.Solid
knowledge of basic office equipment (i.e. copiers, fax machines,
calculators, etc.).Excellent organization and data entry
skills.Good attention to detail.Self starter that can work with
minimal supervision.40EEO Statement:htps: offer a competitive
salary, excellent benefits and opportunity for growth. Greif, Inc.
is an equal opportunity employer. We will not discriminate against
any applicant or employee on the basis of sexual orientation,
gender identity, race, gender, religion, age, national origin,
color, disability, or veteran status.
EOE/Minority/Female/Disabled/Veteran. For more information read
Greif's Equal Opportunity Policy.
Keywords: Greif, Columbia , Customer Service Specialist, Other , Wright City, Missouri
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