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Field Care Coordinator, Home Care

Location: Wentzville
Posted on: May 16, 2022

Job Description:

Job Summary:
A Field Care Coordinator who assumes responsibility for assisting with training and supervision of caregivers, client/employee advocacy, and related care management activities to ensure overall satisfaction of an assigned group of clients and caregivers within the Home Care Department (Private Duty and Medicaid).
Evaluate and train staff in the field to ensure competency of the employees for Private Duty and Medicaid department;
Assist with in-house Caregiver training (i.e.: General Orientation, Skills Lab, Annual In-Services, On-the-Job Training, as needed.)
On-going education, supervision, and training of the Caregivers in the field; Identifies high risk factors, barriers to goals, and strengths that will assist the client and caregivers in achieving goals;
Assist with the assignment and scheduling of field staff to provide care and services for Private Duty and Medicaid clients;
Assures quality of services by gathering information from direct observation, telephone, or in writing, all resources involved in the client plan of care;
Attends case management meetings as scheduled;
Acts as a positive role model for the company when dealing with employees and the public;
Communicates to Supervisor any conflicts or difficulties with employee assignment;
Communicates to Supervisor or Case Management RN any changes in the client's condition;
Answers all pages, telephone calls or communications promptly and courteously;
Will rotate on-call responsibilities with other members of management;
Work with all members of the private pay team and across all branches (University City, Collinsville, and Wentzville) to grow private pay revenue and profit;
Support for on-call staff, evenings and weekends, as needed;
Cover shifts, in the event of staffing shortage, with direction of management;
Assist with office-related tasks, as well as ensuring accurate opening packets are available with an adequate supply for each week;
Make charts and keep filing up to date for all clients;
Maintain confidentiality of all information in accordance with state/federal regulations, company policy and HIPPA requirements;
Complete all required documentation and turn it in to the office as directed;
Follow all policies and procedures, as they are defined in the Employee Handbooks.
Risk Exposure:
High Risk

Working Environment:
Works within the agency offices and patient homes, and will be required to travel between offices and client home

High School Diploma/GED, Preferred
Certified Nurse Assistant, Preferred
Experience in healthcare staffing
Moderate computer skills, including word processing and data entry
Must be a self-starter able to work with minimal supervision
Must be a team player dedicated to providing a high level of customer service, with a positive attitude
Must be able to communicate effectively and possess well-developed interpersonal, organizational, and problem solving skills
Ability to effectively interact with all employees
Ability to be well organized and prioritize effectively
Must maintain required yearly training/education as mandated by agency.
Physical Requirements:
Ability to participate in physical activity while standing
Moderate lifting;
Ability to do extensive bending, lifting and standing on a regular basis


Keywords: AGING WELL HEALTH CARE LLC, Columbia , Field Care Coordinator, Home Care, Other , Wentzville, Missouri

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