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Customer Relations Specialist- Regional Float

Company: Compass Health Network
Location: Wentzville
Posted on: January 16, 2022

Job Description:

POSITION PURPOSE The CRS is part of the person-centered integrated care team and responsible for greeting patients as they arrive, check-in/check-out, verifying demographics and collecting co-pays, if applicable. This may include primary care, dental, behavioral health and specialist appointments. This position is fast-paced, requiring continuous interactions with co-workers and patients. The individual in this role will float between Wentzville and St. Peters locations and would need availability to work until 6:00 pm Monday - Friday closing the St. Peters Express Care on a daily basis as needed. ESSENTIAL FUNCTIONS - JOB SPECIFIC Core ResponsibilitiesGreet patients as they arrive and stay consistent with the company's customer service philosophyManage consumer appointments, confirm appointments and alert patients if they need to bring any information to appointment (co-pays, past due balances, paperwork for PAP and/or sliding fee scale)Data Entry into EHR systemsComplete financial paperwork, ensuring all required forms are completed in entiretyVerify insurance/demographic information at each visit and update if necessaryCollect co-pays, when applicableAnswer phone in polite and courteous mannerDirect phone calls and messages to appropriate office staffMonitor waiting area to ensure timeliness of appointmentsCheck provider's schedule daily for additionsReceive daily reports from MIS for information needed on patients that have upcoming appointmentsBalance daily batch and turns in money collected for the day to Office Supervisor or Regional Office Manager, when applicable EDUCATION High School/GED preferred WORK EXPERIENCE At least one year experience in customer service required Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.

Keywords: Compass Health Network, Columbia , Customer Relations Specialist- Regional Float, Other , Wentzville, Missouri

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