Field Service Tech II
Company: Scientific Games
Location: Louisiana
Posted on: June 11, 2021
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Job Description:
Gaming: Are you ready to level up your career? At Scientific Games, we are committed to making the best games,
platforms and systems in the world. We are looking for smart,
passionate and creative people to join our team and help us
transform the gaming world. We are a global, industry-leading
gaming technology company that embraces challenge, fosters an
inclusive culture, values integrity, innovation and winning, and is
committed to developing and supporting its people. Whether you are a member of our award winning game studios, our
industry leading systems group, product management, manufacturing
group, services or any of our other amazing Gaming teams, you will
be creating compelling games played around the world. We are
dedicated to being the industry's only COMPLETE global solutions
provider with products that will enhance the entire gaming
operation, both on the casino floor and behind the scenes. If you are ready to playCome join us and let's make games! Scientific Games: Scientific Games (SG) is a global leader focused on delivering
an ever-expanding portfolio of lottery and gaming products and
services to the world's government-regulated and
government-sponsored entities. Scientific Games' global reach is
made possible through the expertise, skill and dedicated efforts of
its 8,000+ employees who serve lottery and gaming customers in more
than 100+ countries on 6 continents. Position Summary If the idea of speaking to customers and addressing their
Lottery machine service break-fix, installation and preventative
maintenance needs appeals to you then we'd love to hear from you at
Scientific Games. We are hiring field service professionals, no
lottery industry experience required. Scientific Games is a
different kind of Service Company, where we put making sure our
staff has all the tools and training to complete the job the first
time our number one priority. Customer first focused, from customer
service training and Lottery equipment including to company-paid
uniforms, shoes, mobile phone, competitive pay, vehicle, safety
benefits, and excellent health, paid holidays and PTO (Paid Time
Off) dental and vision benefits. If we are a good fit you would spend your days caring for
customer needs and looking after any concerns they may have about
their lottery equipment service. You'll help them resolve equipment
and communication concerns, new installations and preventative
maintenance needs identifying their lottery care needs and make
recommendations on providing the best services. You'll be part of a
team that is customer service focused on creating revenue and
keeping customers selling lottery tickets. We'll teach you all kinds of cool stuff in this exciting
industry of Lottery and Gaming! You will learn all about
lottery/gaming terminals, IT communications, software, and
providing the best customer service. You will enjoy independence as
well as support, because you'll be working with a team of
like-minded, positive service professionals who will help support
you in achieving your weekly service goals. Working with Scientific Games means good compensation, respect
from your employer, opportunities to advance, an outstanding group
of people to work with, and plenty of engaging, rewarding technical
and customer service work. What you would be responsible for: Qualifications Benefits Requirements An understanding of and experience with troubleshooting computer
software and hardware technologies Excellent interpersonal, verbal,
and written communications skills, with proven technical and
customer satisfaction skills Promptly respond to
customer/management request and feedback. Proven self-starter with
motivation and ability Great organization and time management
skills that allow you to handle multiple responsibilities
efficiently and promptly Strong judgement and problem solving
skills to determine most cost effective repair/resolution to
minimize customer downtime Ability to prepare and analyze reports
to identify product failure trends and service ability issues
Ability to lift, install and move large self-service equipment
(Occasionally lift or move up to 50 pounds) High School Diploma or
equivalency Pass background check and a clean driving record (No
more than 3 speeding tickets in the last 5 years). Scientific Games Corporation and its affiliates (collectively,
"SG") are engaged in highly regulated gaming and lottery
businesses. As a result, certain SG employees may, among other
things, be required to obtain a gaming or other license(s), undergo
background investigations or security checks, or meet certain
standards dictated by law, regulation or contracts. In order to
ensure SG complies with its regulatory and contractual commitments,
as a condition to hiring and continuing to employ its employees, SG
requires all of its employees to meet those requirements that are
necessary to fulfill their individual roles. As a prerequisite to
employment with SG (to the extent permitted by law), you shall be
asked to consent to SG conducting a due diligence/background
investigation on you. This job description should not be interpreted as all-inclusive;
it is intended to identify major responsibilities and requirements
of the job. The employee in this position may be requested to
perform other job-related tasks and responsibilities than those
stated above. SG is an Equal Opportunity Employer and does not discriminate
against applicants due to race, color, sex, age, national origin,
religion, sexual orientation, gender identity, status as a veteran,
and basis of disability or any other federal, state or local
protected class. If you'd like more information about your equal
employment opportunity rights as an applicant under the law, please
click here for EEOC Poster.
Keywords: Scientific Games, Columbia , Field Service Tech II, Other , Louisiana, Missouri
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