Customer Liaison -OFF SHIFT Shift Wentzville, MO

Company: TVS Supply Chain Solutions North America, Inc.
Location: Wentzville
Posted on: May 6, 2021

Job Description:

Summary/Objective The Customer Liaison role will support and interact with customers to provide and process information in response to inquiries, concerns and requests about operations and services. This role will be located out of the General Motors Plant in Wentzville, MO.Essential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Act as the primary onsite contact for GM Materials personnel Communicate with GM, TVS, and LLP associates to ensure adequate parts inventory is maintainedKeeping accurate records of discussions or correspondence with customersPerforming detailed inventory functions and communicating findings to TVS and GM Materials departmentsAnalyzing statistics or other data to determine the level of customer service the organization is providingProducing written information for customers, often involving use of computer packages/softwareWriting reports analyzing the customer service that your organization providesFollow proper GM and TVS alarm processes when inventory issues are identifiedDeveloping feedback or complaints procedures for customers to useProviding help and advice to customers using your organization's products or servicesCommunicating courteously with customers by telephone, email, letter and face to faceInvestigating and solving customers' problems, which may be complex or long-standing problemsHandling customer complaints or any major incidentsPerform special projects, duties and responsibilities assigned by supervisorPerform all other related duties as assignedCompetencies
  • Leadership and development skillsCommunication proficiencyTechnical capacityStrong team buildingInterpersonal and motivational skillsAnalytical and problem-solving skillsFlexibility to adapt to continuous changeAttention to detailDelegationCustomer service orientationInitiativeRegular and reliable attendance at workWork EnvironmentThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Physical DemandsThis job is performed in a busy warehouse environment with high forklift traffic. Warehouses are subject to seasonal temperatures. Steel-toed shoes, safety glasses and vests are required personal protective equipment (PPE). The associate is occasionally required to sit or stand; climb or balance; and stoop, kneel, crouch or crawl. The associate may occasionally be required to lift 51 pounds, anything greater than 51 pounds requires assistance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.Required Education and ExperienceHigh school diploma is requiredAssociates or Bachelor's degree preferredAdditional Eligibility QualificationsAbility to use mathematical equations to compute productivity reportsKnowledge of OSHA standards and proven safety recordKnowledge of ISO quality systemsAbility to operate material handling equipmentMust have strong computer skills and operational knowledge of Microsoft Office applications (Word, Excel, and Outlook)Working knowledge in WMS (Warehouse Management Systems)Prior experience working in a warehouse and/or working in a JIT (Just-In-Time Inventory) environment is preferredMust be able to work in stressful environment and effective resolve conflictPosition Type/Expected Hours of WorkFull Time. Schedule flexibility for extended or unplanned work hours is required.TravelNo travel is required between locations.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Keywords: TVS Supply Chain Solutions North America, Inc., Columbia , Customer Liaison -OFF SHIFT Shift Wentzville, MO, Other , Wentzville, Missouri