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Patient Coordinator

Company: TeamHealth
Location: Columbia
Posted on: April 10, 2021

Job Description:

ACCESSNURSE, A TEAMHEALTH COMPANY, IS NOW HIRING PATIENT COORDINATORS(Full-Time, Part Time & Bi-Lingual for Afternoon / Evenings + Weekends)* Do you live in Columbia, Missouri?* Are you looking to start a new career opportunity on 5/5/2021?* Are you able to attend Paid Training for a 2-week period from 5/10/2021-5/14/2021, 5/17/2021-5/21/2021 1p-9p EST, and 5/23/2021 at 10a-2pm EST.If you answered 'Yes' to all of the above, please consider joining our Team.Why Choose AccessNurse?* Join & Grow with a thriving company who is making a difference in the healthcare world* Remote work from home with company provided equipment (save on gas, etc.)* Competitive Pay and Incentives* Generous Paid Time Off package* Benefits Eligibility for FT staff (medical/dental/vision/life) the first of the month following 30 days of employment* 401(k) plan program (Discretionary matching funds available) for all employees* Employee LiveWell program for health and well-being / Employee Assistance Program* $200 Employee Referral Bonus with no capThe Day In The Life of A Patient Coordinator:* You are the first point of contact with patients, medical providers and patient representatives who are seeking assistance from a registered Nurse and/or their Doctor's Office.* The Patient Coordinator builds that immediate trust, provides compassion, and empathy while creating an electronic record of the call.* Patient Coordinator follows customized guidelines to document the necessary medical information before a Nurse or Doctor speaks with the patient.* Diverse clients and types of calls received range from specialties: family medicine, pediatrics, women's health, behavioral health, oncology, endocrinology, etc.Pay & Other Things to Consider:Base pay is $13.00 per hour and incentives/shift differentials can include:* $1 extra is paid when starting at 3pm or after Sunday through Friday* $1 extra is paid when starting at 7am or after on Saturday* $1 extra is paid when you work 3 out of 4 weekends as a full time employee* If you choose to work 4 out of 4 weekends, not required as a full time employee, $2 extra for the pay period* $1 per hour shift differential for Spanish Speaking staffSome weekend requirements and holidays:* Full Time employees (28 or more hours per week), are required to be available to work 3 out of 4 weekends per four-week schedule period.* Part Time employees (27 or less hours per week), are required to be available to work 2 out of 4 weekends per four-week schedule period.* Full time employees work 6 out of 8 holidays with a floating holiday and part time employees are required to work 4 out of 8 holidays with time and half payEmployment is contingent upon receipt of acceptable reference checks, background check and drug screen.TeamHealth participates in E-Verify.Job Qualifications:* High School Diploma or GED required. Associate's Degree preferred.* 1-2 years of healthcare experience desired.* 1+ years of customer service experience. This includes Call Center / Medical Office / Clinic, front desk or first point of contact in a customer service environment.* Excellent listening and comprehension skills to determine key information by patient* Ability to type a minimum of 25 wpm* Pass an assimilation listening tests* Ability to defuse conversations and escalate if necessary* Professional, courteous telephone voice* Dependable, reliable and trustworthy* Excellent organizational and computer skills* Ability to handle confidential information; HIPAA experience is a plus.* Detail Oriented - Accurately process and record information ensuring data integrity* Ability to follow scripted information while interacting with patients and a willingness to escalate situations as appropriate* Flexibility with schedulingPhysical and Environmental Demands* Job performed in a well-lit, modern office setting* Occasional lifting (20 pounds or less)* Visual and Auditory acuity* Manual and finger dexterity* Occasional stress* Occasional pushing, pulling, carrying, lifting, bending, and reaching* Frequent work on a PC/Computer* Prolonged telephone work and prolonged sittingWork Station Requirements for Working from HomeInternet* A reliable internet connection is required for this position. * Please select a cable internet provider. Examples include Xfinity/Comcast, AT&T, Spectrum.* Satellite internet and cellular hotspots are not sufficient to adequately connect to our servers.* You must hardwire your internet from your modem or Ethernet jack to your work computer. * WiFi is not acceptable and disrupts the connection to our servers.* The minimum bandwidth speeds must be fast enough for 23 megabits download and 10 megabits upload. * Please verify this information with your internet provider.* Please note these requirements do not include other demands on your internet (e.g. another household member working from home, streaming videos, streaming music, online gaming). * It is your responsibility to either limit activities like the ones mentioned above or work with your internet provider to increase your bandwidth so you can work without issues.Telephone* A reliable telephone line is required for this position, at the employee's expense.* Your phone line must be directly connected from your work station to your phone jack or modem (depending on your phone line setup).* Prior to the beginning of orientation, request and confirm with your phone carrier that the following services are disconnected. Please be aware that the disconnection of these services can take up to 24 hours. * Call waiting* Call forwarding* VoicemailWork Station* Allow enough space to provide room for 2 (two) 27" computer monitors, a computer, a keyboard, a mouse, and a dial pad/phone, which is company provided.* Arrange your work station where you can hardwire to your internet and phone line.* Your work station must be located in a room where there is a door with a lock. * Protects PHI* Prevents disruptions during work hours

Keywords: TeamHealth, Columbia , Patient Coordinator, Other , Columbia, Missouri

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