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Customer Relations Specialist

Company: Compass Health Network
Location: Columbia
Posted on: April 9, 2021

Job Description:

POSITION PURPOSE The CRS is part of the person-centered integrated care team and responsible for greeting patients as they arrive, check-in/check-out, verifying demographics and collecting co-pays, if applicable. This may include primary care, dental, behavioral health and specialist appointments. This position is fast-paced, requiring continuous interactions with co-workers and patients. ESSENTIAL FUNCTIONS JOB SPECIFIC Core Responsibilities - Greet patients as they arrive and stay consistent with the companys customer service philosophy - Manage consumer appointments, confirm appointments and alert patients if they need to bring any information to appointment (co-pays, past due balances, paperwork for PAP and/or sliding fee scale) - Data Entry into EHR systems - Complete financial paperwork, ensuring all required forms are completed in entirety - Verify insurance/demographic information at each visit and update if necessary - Collect co-pays, when applicable - Answer phone in polite and courteous manner - Direct phone calls and messages to appropriate office staff - Monitor waiting area to ensure timeliness of appointments - Check providers schedule daily for additions - Receive daily reports from MIS for information needed on patients that have upcoming appointments - Balance daily batch and turns in money collected for the day to Office Supervisor or Regional Office Manager, when applicable - Disperse daily mail - Ensure lobby/waiting area is clean and picked up Other Responsibilities - Regular attendance except as excused - Maintain strictest confidentiality; adheres to all HIPAA guidelines/regulations - Conduct self in accordance with employee manual - Attend all training as required by company, Accreditors and Funders - Keep abreast of any updates/changes regarding insurance and communicate those to Office Supervisor - Communicate any changes/updates discovered through other means to Office Supervisor - Other duties as assigned ESSENTIAL FUNCTIONS/CORE COMPETENCIES COMPANY WIDE - Regularly attends work except for approved absences - Attends all training as required - Maintain professional, champion behavior - Provides quality customer service - Provides services with a commitment to service excellence - Works in a way that exhibits a commitment to personal excellence - Team oriented and values diversity DESIRED DEMONSTRATED KEY COMPETENCIES - Analytical Thinking - Change Readiness - Collaborative Relationships - Communication Oral - Communication Written - Empowers Others - Flexible Thinking - Leadership - Multitasking/Planning - Organizational/Time Management - Teamwork EDUCATION - High School/GED preferred WORK EXPERIENCE - At least one year experience in customer service required Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant. City: Columbia, MO State: Missouri

Keywords: Compass Health Network, Columbia , Customer Relations Specialist, Other , Columbia, Missouri

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