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TRAINER I

Company: Central Research
Location: Columbia
Posted on: October 10, 2020

Job Description:

Central Research is seeking a Trainer I to educate contact center staff on the federal contract of a nationally recognized leader in student loan servicing. This is a highly professional and fast-paced environment located in Columbia, MO.

Responsibilities & Duties :

Presenting staff training programs that will improve individual performance and ensure the overall service of the federal student loan portfolio

The primary areas of responsibility will be tactical implementation of technical, procedural, and compliance-based training initiatives, specifically in the establishment/delivery of consistent, accurate, and on-going training for all employees/contractors

Training - Deliver instructional programs to targeted groups and individuals using resources such as computers and audio/visual aids to enhance learning. Adapt training pace and content to address multiple learning levels and styles of participants. Implements and operates in-house programs, practices, and procedures for training all employees of the Authority, including new hires. Keeps abreast of training and development research: learning theory, motivation theory, and new materials, methods, and techniques.

Evaluation - Use various evaluation tools to determine achievement of learning objectives and effectiveness of training programs. Prepare feedback reports to management based on evaluations. Assess feedback results to modify and improve training program content and methods.

Collaborative Coaching – During the training period, the Trainer will act as a traditional Trainer, however during Collaborative Coaching a Trainer will act as a Coach while the new hire is taking live phone calls. Responsibilities will include, but are not limited to, being assigned a specific team, communicating trainee concerns, and tracking new hire progress/development.

Ongoing Training – Complete additional/updated training modules as processes change or as systems are updated. Continue to keep skills prevalent by taking live calls, at least 40 hours annually.

Benefits:

Dental Insurance

Health Insurance

Paid Time Off

Minimum Qualifications:

High School diploma or GED required

2 years of experience in a training or supervisor role

Must be able to obtain a federal public trust security clearance

Must NOT be in default on any Federal Student Loans or defaulted loans that are guaranteed by the federal government (typically 270 days past due)

Must be a US Citizen

Preferred Qualifications:

Bachelor's degree with an emphasis in Education, Human Resources, or Communications preferred

Knowledge, Skills & Abilities:

Strong training and development foundation to include needs assessments and assisting new hires in completion of training modules

Proven ability to generate new ideas, form and manage teams, solve problems, and deliver results in a timely, cost-effective, cooperative, and thorough manner

Knowledge of Microsoft Office programs, including Word, Excel, and PowerPoint

Prior knowledge of LMS functionality preferred

Strong organizational, communication, human relations, and problem-solving skills

PC knowledge including word processing, desktop publishing and presentation graphics

Knowledge of audio-visual capabilities and equipment utilization.

Must possess the flexibility necessary to effectively perform in a dynamic professional environment

High degree of professionalism, positive attitude, ability to interact effectively with all levels of staff, commitment to service and excellence

Self-direction with the ability to manage multiple projects and responsibilities

Ability to assess knowledge, skills, and abilities of learners and adapt training methods/approaches for success

Equal Opportunity Employer:

Central Research is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Click here to view the Equal Employment Opportunity Posters .

If you’d like to view a copy of the company’s affirmative action plan, please contact us via email at Recruiter@central-research.com.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact our recruiting office at Recruiter@central-research.com . This email address is reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not contact us about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a response.

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. It is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification and addition as deemed necessary by the Company.

PI124119044

Keywords: Central Research, Columbia , TRAINER I, Other , Columbia, Missouri

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