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CUSTOMER SERVICE REP I

Company: Central Research
Location: Columbia
Posted on: August 31, 2020

Job Description:

Job Description: Central Research is seeking Customer Service Representatives (CSRs) to perform contact center support for the federal contract of a nationally recognized leader in student loan servicing. This is a highly professional and fast-paced environment. CSRs will provide efficient and accurate handling of student loan inquiries, perform account changes, and counsel to and establish personalized repayment plans within policies and Federal and State regulations. CSRs will be expected to provide exceptional customer service while adhering to quality expectations for inbound and outbound customer interactions. To protect customer data, the highest levels of privacy and security are required. New Hires will be well-trained to understand federal policies and regulations and the use of customer relationship tools to offer a personalized interaction to meet the unique needs of each customer inquiry. Must be available to attend training 8am-5pm, Monday through Friday and to successfully complete a 6-8-week training curriculum. After training is completed, the shift of 9am-6pm, Monday through Thursday and 8am-5pm on Friday may be required. CSRs may be required to work Saturdays and/or mandatory overtime. Responsibilities & Duties : * Ensure efficient and accurate handling of inquiries regarding student loans and perform appropriate account updates/changes, counsel to and establish personalized repayment plans within policies and Federal and State regulations * Ensure the efficient and accurate handling of borrower inquires in an inbound/outbound blended highly productive call center environment while meeting quality assurance and key performance and department procedure expectations * Ensure swift and accurate handling, when needed, of inbound messages or emails as outlined in department procedures while maintaining quality metrics * Ensure efficient and accurate completion of customer applications to meet the guidelines outlined in department procedures * Ensure the highest levels of privacy and security to protect the client, their customers, and business partners while providing exceptional customer service Pay : * $15.00 hourly Benefits: * Dental Insurance * Health Insurance * Paid Time Off Minimum Qualifications: * High School diploma required * 6 months of contact center or customer service experience * Must be able to obtain a federal public trust security clearance * Must NOT be in default on any Federal Student Loans or defaulted loans that are guaranteed by the federal government (typically 270 days past due) * Must be a US Citizen Preferred Qualifications: * Bachelor's degree Knowledge, Skills & Abilities: * ? Must possess a friendly and professional speaking voice and patient demeanor * Outstanding attendance and punctuality * Ability to provide excellent customer service * Strong verbal and written communication skills * Excellent time management and multi-tasking skills * Strong computer skills Equal Opportunity Employer: Central Research is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Click here to view the Equal Employment Opportunity Posters. If you'd like to view a copy of the company's affirmative action plan, please contact us via email at Recruiter@central-research.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact our recruiting office at Recruiter@central-research.com . This email address is reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not contact us about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a response. NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. It is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification and addition as deemed necessary by the Company. PI122991549

Keywords: Central Research, Columbia , CUSTOMER SERVICE REP I, Other , Columbia, Missouri

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