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Distributed TWS Administrator/Product Support

Company: IBM
Location: Columbia
Posted on: March 24, 2020

Job Description:

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
Working Knowledge in AIX, Red Hat Linux, Sun Solaris & Windows Operating systems for Installation, configuration of new agents Knowledge of networking concepts (TCP/IP, routing, firewalls, network security) Responsible for the architecture, engineering and operation of the Scheduling Software. Provides functional product support for the Scheduling Software. Analyzes Customer Technical Requirements, work with Architect and other SA's Applies Client Strategy & Planning into the work flow Performs functions to plan, install, configure, upgrade, decommission, maintain scheduling environment, and troubleshoot any failures. Installs and Configures agents, Integrate with SAP application or SQL application, etc. Works with DR team on as-needed basis. Implements backup/recovery process in conjunction with the backup and recovery team Assists in research of infrastructure for processing batch jobs. Works with Architect, PM and performs analysis and design of the business requirements and specifications. Improves batch operations processing, maintains procedures and Scheduling quality standards. Works with other support teams in configuration and testing of agents Analyzes complex application dependencies and pre-requisite relationships and develops solution. Works actively with the schedulers and applications developers to optimize job processing and scheduling aligned to business requirements & provide solution. Builds/develops custom job templates. Assists in operations architecture and monitoring, as well as automation solutions. Identifies technical, infrastructure, procedural issues and coordinates batch scheduling needs. Works as a team and shares knowledge Maintains focus on customer satisfaction through process improvement and communications. Applies Problem Solving Techniques Uses System Analysis & Monitor Tools Manages the preparation, monitoring and control of application production cycles. Responsible for the scheduling environment health monitoring, monitor System Performance and Capacity in various operating systems, and sizing of the scheduling environment as required. Identifies/resolves problems occurring in the non-prod & production environment, ensuring that permanent solutions are implemented to avoid the repetition of previously encountered problems. Leads and participates in special projects. Performs troubleshooting of system stalls, failed batch jobs, system errors, as needed to resume normal operations and provide a root cause analysis. Works with application programmers on Abends. Supports weekend projects and maintenance. Provides on call support 24x7 coverage for managing application as well as supporting batch processing. Validates that all application upgrades and patches are systematically applied to all server nodes and clients. Keeps up to date on new features and enhancements of the scheduling tool. Participates in root cause analysis for infrastructure related incidents Develops standard job definitions and ensures consistent deployments to all clients Participates in design reviews to ensure infrastructure and operational requirements are understood and addressed Trains the schedulers, Operations and customer, on all new features and functionality, as needed Uses Incident, Problem and Change management tool. Writes Unix shell scripts. Writes DB2 SQL Works with IBM L2 and L3 teams on scheduling tool/environment related issues.

Required Technical and Professional Expertise
1+ years experience in TWS administration/product support required

Preferred Technical and Professional Expertise
3+ years experience in TWS administration/product support preferred

About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network.-- It's a unique blend of bold new ideas and client-first thinking.--If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is--the place for you!

Your Life @ IBM
What matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
IBM will not be providing visa sponsorship for this position now or in the future.-- Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

PandoLogic.Category: Technology, Keywords: Programmer

Keywords: IBM, Columbia , Distributed TWS Administrator/Product Support, Other , Columbia, Missouri

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