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Command Center Operations, Technical Consultant

Location: Kingdom City
Posted on: June 24, 2022

Job Description:

At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 15,000+ branch offices where our more than 7 million clients live and work.In a typical branch office, a financial advisor meets with clients and receives branch office support, so they can focus on building deep relationships with clients. Headquarters associates in St. Louis, Tempe and Mississauga provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. We continue to grow to meet the needs of long-term individual investors.US Remote EligibleCoordinate the integration, deployment, sustainment, maintenance, and operations of systems and/or services monitored in the Command Center Operations.Provide technology support for Command Center Operations and are accountable for the overall success of integration projects, ensuring alignment with Firm priorities and business strategies.Determine and resolve relevant operational factors that impact interoperability and system interface. Represent Command Center Operations as the subject matter expert during Technology cross-functional groups.Experienced in engaging partners, both internal and external to an organization external partners and fostering teamwork in support of overall mission success.Demonstrated experience analyzing and identifying potential opportunities for Technology process improvement and following through.Analyzes systems and makes recommendations to prevent possible problems. Takes lead on issue resolution activities using knowledge of complex and firm-wide systems. Utilizes time management and project management skills to lead the resolution of issues in a timely and organized manner, effectively communicating necessary information. May consult directly with clients or third-party vendors; provides subject matter expertise.Consistent exercise of independent judgment and discretion in matters of significance.Provide direction as to the effective use of technology within the enterprise architecture.Provide leadership related to technical aspects of tools, methodologies, best practices and processes and standards that apply to Command Center Operations. Research technical improvements and takes the initiative to communicate/implement solutions.Follow Incident Management policy and processes; ensuring incident response procedures are followed in a timely manner.Ensuring all appropriate support groups are engaged and focused on restoring service in a timely manner.Notifying, escalating, and communicating to leadership and affected stakeholders the existence of service impacts when required.Communicates issues and problem resolutions with all affected stakeholders, business areas and vendors.Research requirements to determine system feasibility, costs, benefits, or functional requirements.Ensure prudent use of the firm's financial resources.Actively mentor and train other associates. Bachelor's degree in information technology, Telecommunications or Engineering preferred or related work experience.Minimum of 7 years of experience directly related to technical area of expertise.Considered a subject matter expert in an I.S. discipline (business solutions, systems development, infrastructure area, planning, security) and have experience across multiple platforms in an area or multiple technologies in a layer (network, computing, operating systems, data, application infrastructure, appliances, business solutions, security, systems management).Ability to develop system designs within area of expertise.Ability to perform analysis of system requirements to determine feasibility, costs, benefits.Demonstrates the ability to provide strategic direction and technical leadership to align objectives with the overall Firm strategy.Able to create a strong team environment and build technical skills through training and mentoring of others.Ability to influence Team Leaders, Project Leaders and/or associates in a matrix organization.Establish and maintain effective relationships across departments, business areas, and vendors.Excellent interpersonal and communication (written and verbal) skills.Ability to multi-task and participate in multiple large and complex efforts or projects.Knowledge of brokerage or financial company processes.Demonstrates accuracy and thoroughness in work.Embraces change and considers different approaches to issues.Takes personal responsibility to improve processes and systems.Strong understanding of project management concepts.Presents ideas, thoughts, arguments, and information persuasively. Seen as credible and trustworthy.The capacity to quickly understand a broad range of emerging technologies and the ability to apply and exploit target technology to support firm objectives.Knowledgeable in globalization (g11n), particularly with respect to technology design and deployment for a multi-national firm.Experienced in system development methodologies and I.S. processes.2021 FORTUNE 100 Best Companies to Work For By Great Place to Work and FORTUNE Magazine - Edward Jones was named No. 20 on the list. From FORTUNE 2021 FORTUNE Media IP Limited. All rights reserved. Used under license. FORTUNE and FORTUNE 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. FORTUNE and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Edward Jones Investments.2021 Corporate Equality Index - Edward Jones joins the ranks of 767 major U.S. businesses that received top marks in the Foundation's 19th annual scorecard on LGBTQ workplace equality.From The Human Rights Campaign. All Rights Reserved2021 Training Top 100 list - Edward Jones ranked No. 19, up six spots from last year in its 21st consecutive year on this prestigious list.J.D. Power, 2021 - Edward Jones has ranked "highest in Employee Advisor Satisfaction among Financial Investment Firms" in the J.D. Power 2021 U.S. Financial Advisor Satisfaction Study. Edward Jones received the highest score among employee advisors in the J.D. Power 2007,2008, 2010, 2012-2015, 2017-2021 Financial Advisor Satisfaction Studies of employee advisors' satisfaction among those who are employed by an investment services firm. Visit for more information.Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. Visit our career site to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate:Salary: $90628 - $154313Category: Headquarters

Keywords: EDWARD JONES, Columbia , Command Center Operations, Technical Consultant, IT / Software / Systems , Kingdom City, Missouri

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