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Customer Service Representative

Company: Real Equity Management
Location: Columbia
Posted on: May 18, 2019

Job Description:

THE COMPANY: Real Equity Management is a full-service property management firm, with a portfolio of assets centered around both commercial and residential real estate. Their primary focus, however, is in market-rate and student, apartment communities. REM oversees leasing efforts for over 3,000+ beds in Missouri alone, in addition to properties located in Oklahoma an Kentucky. THE PROPERTY MANAGEMENT CUSTOMER SERVICE POSITION: We are looking to hire a Property Management Customer Service Representative to assist our Custom Service Team with inbound calls from our current apartment residents and commercial tenants. As a Customer Service Representative, you'll demonstrate a real passion for delivering the most exceptional customer service; the sort of service that customers can't wait to tell others about! Positioned at the front-line of customer issues and questions, you will deliver service through various channels of communication, resolving issues on the spot or delivering a reasonable plan of action. PROPERTY MANAGEMENT CUSTOMER SERVICE RESPONSIBILITIES:

  • Provides best-in-class customer service support to any of our 3,500+ residents living at our apartment communities in Missouri, Kentucky or Oklahoma.
  • Promptly responds to inbound questions, concerns and complaints promptly.
  • Troubleshoots or consults on a variety of issues regarding maintenance requests, move-ins/move-outs, rent payments, roommate issues and fines.
  • Posts fines to accounts and makes payment arrangements for past due rents.
  • Fields incoming calls regarding collections, making payment arrangements and connecting residents to our collections specialist when needed.
  • Logs all customer interactions in our property management system by taking detailed notes on the reason for contact and action plan needed to close the ticket.
  • Makes outbound customer calls, e-mails and texts to gain additional information and/or to provide follow up to resolve customer issues.
  • Maintains professional composure and projects a favorable image of the company to prospective and current residents at all times.
  • Understands and adheres to Company CS policies and procedures.
  • Assist with quality control checks including walk-through, customer surveys and other special assignments as needed throughout the year.
  • Completes Ad ho reporting for Customer Service Manager. PROPERTY MANAGEMENT CUSTOMER SERVICE QUALIFICATIONS:
    • Bachelor's degree preferred
    • 1+ year experience in a customer service role
    • Experience with property management preferred
    • Positive attitude and friendly demeanor
    • Ability to think on your feet, listen and maintain complete composure when speaking with residents
    • Excellent communication skills, specifically phone and email etiquette

Keywords: Real Equity Management, Columbia , Customer Service Representative, Hospitality & Tourism , Columbia, Missouri

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