Blood Scheduler (Customer Service)

Company: American Red Cross
Location: Washington
Posted on: January 16, 2022

Job Description:

By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?

Job Description:

As part of the world's largest humanitarian network, the American Red Cross places top priority on the health and safety of our employees, volunteers, blood donors and those who receive our aid and services. Our commitment to public health is unwavering-both during the COVID-19 pandemic and year-round.

As one of the nation's premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. We provide almost half of the nation's blood supply, as well as humanitarian relief at home and abroad. We turn compassion into action through the care we provide our blood donors, and the spirit of service we share with our colleagues.

If you share our passion for helping people, then join us in this excellent career opportunity.

Click on the link to learn more about (Apheresis)platelets donations: https://youtu.be/BwjwbxbwN34

Qualifications

• High school diploma or equivalent required.
• Minimum one year of telephone and customer service or telemarketing experience required.
• Sales experience preferred.
• Experience meeting sales quota preferred.
• Face to face experience preferred.
• Outbound calls experience preferred
• Computer experience, excellent customer service and problem-solving skills required.
• Effective verbal communication skills, the ability to work with potentially difficult customers, and comfort working in a fast-paced environment required.
• Experience with making sales quotas preferred.
  Responsibilities:
  
  • Contact by telephone or face-to-face current apheresis and/or whole blood donors to recruit for donation.
  • Schedule appointments to ensure maximum number of donors are scheduled each day.
  • Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience.
  • Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals.
  • Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates.
  • Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability.
  • May work collaboratively with the fixed site recruitment manager to develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply.
    DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.
    
    
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      Apply now! Joining our team will provide you with the opportunity to make a difference every day.
      
      The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
      
      Interested in Volunteering?
      
      Life's emergencies don't stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.
      
      Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.
      
      To view the EEOC Summary of Rights, click here: Summary of Rights

Keywords: American Red Cross, Columbia , Blood Scheduler (Customer Service), Hospitality & Tourism , Washington, Missouri