Product Delivery Manager
Company: EDWARD JONES
Location: Lenox
Posted on: January 25, 2023
Job Description:
At Edward Jones, we help clients achieve their serious,
long-term financial goals by understanding their needs and
implementing tailored solutions. To ensure a personal client
experience, we have located our 15,000+ branch offices where our
more than 7 million clients live and work.
In a typical branch office, a financial advisor meets with clients
and receives branch office support, so they can focus on building
deep relationships with clients. Headquarters associates in St.
Louis, Tempe and Mississauga provide support and expertise to help
U.S. and Canada branch teams deliver an ideal client experience. We
continue to grow to meet the needs of long-term individual
investors.Edward Jones is looking for an individual to help lead
innovation in Technology Channel Optimization - responsible for
supporting and enhancing branch and client communication tools
including alerts, feedback channels, texting, secure messaging, and
account notifications that support and enhance branch experience
and interactions with the Home Office and clients. This person will
have the dual responsibilities of product delivery management over
multiple durable product delivery teams focused on branch and home
office applications and people leadership for the software
development associates within those teams.
What you'll do :
As a Product Delivery Management, you will lead transformation to
implement, configure, enhance, and support communication and
feedback tools and modules using the leading-edge technologies on
Cloud platform. In this role, you will work closely with members of
the team, leaders and product owners including continual strategy
setting and evaluation of delivery team structure in alignment with
firm needs and direction.
Essential Responsibilities and Tasks:
Demonstrated ability to build strong
partnerships and relationships with Products, QA, UX, PMO and
Enterprise ArchitectureRemoving obstacles and coordinating
resources to continually increase team throughput, predictability,
and qualityReducing cycle times and improving usability scores by
driving improvement of all things related to the SDLC for teams in
their remitWorking with Tech shared services teams to remove
impediments and obstacles for improvement of product delivery and
cycle timeSetting of product team success measures to deliver the
right value to our clientsContribution and maintenance of a product
technology roadmap and backlog and the application of architectural
standards in the team's deliverablesDevelop and execute on-going
improvements for processes related to the team (e.g. incident
management escalations)Deep understanding of the product team's
systems, processes, priorities, and technologies while representing
these aspects to all levels of IS leadershipGuide teams to do their
work in a way that minimizes key-person dependencies and knowledge
silosRepresentation to ensure firm and division processes are
followed and risk is reduced by the product team (e.g. compliance
change management, information security, etc.)Ability to hold teams
accountable for setting and achieving Service Level Objectives
In the people leadership portion of this role, this leader will be
responsible for:
Coaching and mentoring of each team
member through observation and timely feedbackIdentification of key
team positions and develop ready-now successorsDevelop and execute
on-going improvements for processes related to the team (e.g.
resource management and support processes).Establish and maintain
effective communications and relationships across teams,
departments, vendors, and other divisionsMust be able to establish
and maintain effective relationships with vendors while aligning to
the firm's objectivesWhat Experience You Need :
Bachelor's degree in IT, Computer
Science, Information systems is preferred.Minimum of 5 years of
experience directly related to Information Systems technology with
at least 1 year in a leadership role (mentoring associates, lead
analyst, project leaders, etc.).Understanding of Product Teams and
Agile methodology and practices.Good communication and presentation
skills to be able to interact with business stakeholders
What Could Set You Apart :
Financial Services experience and/or
industry license(s) Experience with customer communication systems
- 100 Best Workplaces for Millennials in 2022, published Fortune
July 2022, Great Places to Work - data as of March 2022.
Compensation provided for using, not obtaining, the rating.
- Edward Jones was recognized as one of the Best Workplaces for
Millennials by Great Places to Work - and Fortune - magazine. The
privately held firm ranked No. 2 overall, in its fourth appearance
on the list.2022 Fortune Best Workplaces for Women, published
September 2022, research by Great Places to Work -, data as of
August 2021. Compensation provided for using, not obtaining, the
rating.
Edward Jones has been named to the
2022 Best Workplaces for Women list by Great Places to Work - and
Fortune - magazine, ranking No. 45.2022 Fortune's 100 Best
Companies to Work For, published April 2022, research by Great
Place to Work -, data as of August 2021. Compensation provided for
using, not obtaining, the rating.
For the 23rd time, Edward Jones has
earned a spot on the Fortune 100 Best Companies to Work For -
ranking by Great Places to Work - and Fortune - magazine. Edward
Jones ranked No. 35 on the prestigious 2022 list.2022 Best Places
to Work For LGBTQ+ Equality, Great Place to Work - in partnership
with Human Rights Campaign Foundation, published Equity Magazine
January 2022, data as of July 2021. Compensation provided for
using, not obtaining, the rating.
Edward Jones scored 100 percent on
the Human Rights Campaign Foundation's 2022 Corporate Equality
Index (CEI) the nation's foremost benchmarking survey and report
measuring corporate policies and practices related to LGBTQ+
workplace equality. The ranking designated Jones as one of the best
places to work for LGBTQ+Equality.Edward Jones does not
discriminate on the basis of race, color, gender, religion,
national origin, age, disability, sexual orientation, pregnancy,
veteran status, genetic information or any other basis prohibited
by applicable law.At Edward Jones, we value and respect our
associates and their contributions, and we recognize individual
efforts through a rewards program that promotes a long-term career,
financial security and well-being. to learn more about our total
compensation approach, which in addition to base salary, typically
includes benefits, bonuses and profit sharing. The salary range for
this role is based on national data and actual pay is based on
skills, experience, education, and other relevant factors for a
potential new associate:
Salary: $109696 - $186781
Category: Headquarters
Keywords: EDWARD JONES, Columbia , Product Delivery Manager, Executive , Lenox, Missouri
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