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Location: Grover
Posted on: November 26, 2022

Job Description:

NOW HIRING A GENERAL MANAGER We are a successful Residential Service Company that proudly serves West St. Louis County and the surrounding area. We appreciate our team, which is focused on professionalism while offering top-quality plumbing services. - - - - - - - - We are hiring a General Manager with competitive pay & benefits in a great team environment! -What can WE do for YOU? -

Weekly Bonuses Show you an appreciation of you and for your workWork/Life Balance - No nights, weekends, or on-callTake pride in knowing you work for a company that treats customers rightUniforms furnishedOpportunity to earn top pay in the areaConsistent and reliable full-time year-round work.Company team eventsThe opportunity to join a team-orientated and team-focused companyContinual TrainingWhat You'll Do:The General Manager is responsible for the overall success and management of our residential services. You will oversee the team of plumbers. - In this role, you will plan, organize, direct, coordinate, and control service center activities and functions to achieve revenue goals and objectives, while maintaining a strong customer focus and driving employee engagement in a rapidly changing and highly competitive business environment. -Requirements for our General Manager:
Management/supervisory experience requiredPrior residential service experience preferredA valid driver's license and a clean driving record is required for this position. Top-notch leadership skills that motivate others Strong customer care skillsOrganized and detail-oriented Ability to learn and use industry technologyExperience leading a team with general KPI'sIncredible communication skills, both written and oralThe ability to solve practical problems and employ rational decision-making skills and common sense is a must.The ability to think and react quickly where only limited standardization or direction exists is crucial.Outstanding interpersonal skills are needed.Have a willingness to learn and a desire to always improveBusiness experience and a strong business acumen is requiredMust be able to pass a drug screen and criminal background check.Promote enthusiasm and brand loyalty during daily huddles, team meetings, and 1:1's.Tasks for our General Manager:
Manage and develop plumbing staff, including setting work priorities, staff meetings, coaching, mentoring, and training staff.Manage the quality of work produced by techniciansHold team accountable to KPI'sOversees daily operations to ensure that proper procedures and guidelines are in placeDevelops and implements operational plans to achieve profit and growth goals, and manages expenditures to meet operational goals.
Develops forecasts for sales growth, market mix, and profitability with plans to meet such projections.Resolves customer issues and complaints to ensure customer satisfaction.Has the ability and willingness to learn the industry standards and practices, including product details and company services offered.Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by coaching your team to upsell products and services and taking care of any customer concerns or complaints quickly and professionally.Develops working knowledge of industry regulations, restrictions, and laws and ensures the service department adheres to all rules.Resolves escalated customer issues by developing and maintaining a great relationship with customers.Monitors client complaints to define patterns and work to lessen those recurring issues.Regularly audits work being done and customer service is provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly.Oversees team members performing inspections, preparing reports, and doing repairs to ensure the highest quality of work.Must be able to pass a drug screen and criminal background check.Promote enthusiasm and brand loyalty during daily huddles, team meetings, and one on one interactions -Benefits:
Weekly Pay ($27 to $37 per hour) Plus Weekly Bonuses100% paid employee medical and life insurancePaid time off Regular employee trainingRetirement plan with company match -Come join a company that works with you to help you achieve your goals! -All qualified candidates will receive consideration for employment without regard to, and will not be discriminated against based on, race, gender, veteran status, disability, or other protected category. We are an equal-opportunity employer. Pre-employment background check and drug test are required to be considered for this position. -

Keywords: WORK WITH YOUR HANDZ, Columbia , PLUMBING GENERAL MANAGER, Executive , Grover, Missouri

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