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1st Assistant Manager, Dairy Queen

Company: Warrenton Oil Company
Location: Kingdom City
Posted on: August 7, 2022

Job Description:

To create positive memories for all who touch DQ and OJ. This position assists the General Manager (GM) in executing specific aspects of the restaurant operations. These may include financial performance, product production, inventory, personnel, sales, and marketing. The goal of this position is to set high standards and create a great environment for the team to work.Job Knowledge and Responsibilities Operations: Manage the entire operation of the restaurant during scheduled shifts. Strive for operational levels that meet or exceed the Fan's expectations in the areas of quality, service and atmosphere, creating value through an excellent experience and a fair price. Accurately complete designated duties such as inventory control, cash control, and ordering of products, including twice-weekly PFD truck orderwith little to no guidance or assistance from the Area Manager or GM, with a small percentage or zero percentage of out of stocks, whether over-ordering or under-ordering. Able to complete monthly inventory that takes place the 1st of each month, in the absence of the GM, with no direction from the Area Manager or GM with a small percentage or zero percentage of error. Able to complete Labor Scheduler in POSitouch back office for Daily Shift Cards, in the absence of the GM, with little to no direction or assistance from the GM or Area Manager, with a small percentage, or zero percentage of error.Health and Safety Standards: Assist the GM with ensuring that Food Safety is the top training priority in store operations. Ensure that proper hand washing, product rotation procedures, and temperature logging are visible and active behaviors. Role model and enforce safe food handling practices. Maintain a safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures, complying with health and legal regulations and maintaining security systems or routines. Understands how to react in the event of an emergency such as a worker's compensation accident, a robbery, etc. Assist EcoSure in their walkthrough and inspection of the store, in the absence of the GM, prioritizing and addressing any Basic or Critical issues found at the time of their visit, then writing a detailed report of the visit, devising a plan to correct and ensure IDQ standards are met for the immediate and long term future for the Area Manager and GM to review. Ideally, should have a basic understanding of how to handle EcoSure Basic and Criticals, and how to submit to EcoSure to review upon correction in the back office computer system.Service Orientation Ensure that shift leads and crew are trained and fully knowledgeable on all PRIDE systems and routines, product recipes, food safety practices and restaurant safety practices. Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant, setting each scheduled shift up for success.Communication, Collaboration, and Teamwork Ensure that Fan service in all areas meets or exceeds company standards. Establish standards for the management team and crew to handle customer concerns. Ensure that customer complaints are promptly and appropriately addressed to resolve the problem and ensure that each dissatisfied customer becomes a return Fan. Understand the importance of speed of service and resolve bottlenecks in work flow. Build relationships with return or preferred patrons Essential Job Functions Required Qualifications Required qualifications to effectively perform the job. An equivalent combination of education, training and experience will be considered. (Additional requirements may be designated by position.)

  • Minimum 1-3 years of high-volume restaurant leadership experience, required. Previous quick service restaurant experience strongly preferred.
  • High School diploma or equivalent required.
  • Proven track record of effectively managing COGS and labor.
  • Strong knowledge and application of safe food handling practices.
  • Must be ServSafe certifiableWork Environment Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.
    • This job entails frequent exposure to smoke, steam, high temperatures, humidity and extreme cold.
    • There is also frequent contact/immersion of hands in water, sanitation solutions, meat products, poultry products and produce items.Physical Abilities - Activities that are commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
      • Perform under pressure in a high-volume restaurant including moving and responding quickly for long periods of time.
      • Work in and out of different temperature ranges.
      • Stand for long periods of time.
      • Lift up to 50 pounds.
      • Work around nuts and other allergensRequired
        Job Industries
        • Retail

Keywords: Warrenton Oil Company, Columbia , 1st Assistant Manager, Dairy Queen, Executive , Kingdom City, Missouri

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