Senior or Lead Technical Success Manager
Company: Fivetran
Location: California
Posted on: May 6, 2021
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Job Description:
Senior or Lead Technical Success Manager From our founding until
now, our mission has remained the same: to make access to data as
simple and reliable as electricity. With Fivetran, your data just
arrives in your warehouse, canonical and ready to query, no
engineering or maintenance required. As we watch more and more
companies leverage our technology to become truly data-driven,
we're proud not only of our growth but also of the fact that we've
grown without compromising our core values. Integrity. We do the
right thing, even when it's harder in the short run. We challenge
the status quo by reasoning from first principles. Initiative.
Fivetran belongs to all of us. We take ownership and are
accountable for getting things done. Through curiosity, learning,
and coaching, we grow as individuals and teams. One team, one
dream. We share the pains and successes of our customers, partners
and colleagues. We seek, gather, and trust a diverse group of
teammates with different perspectives to guide Fivetran's progress.
If these values resonate with you, we'd love to hear from you. The
Technical Success Team at Fivetran It's an exciting time here at
Fivetran. We have grown our revenue, customer base and team very
substantially over the past several years. We continue to grow fast
and are rapidly growing our Customer Success teams; Customer
Support, Account Management, Sales Engineering and starting up a
brand new department - Technical Success At Fivetran, we want to
enable our customers to make data backed decisions company wide by
delivering ready to query data quickly and reliably into their
cloud data warehouses. We work with companies from around the world
to help them better understand their customers and products, and
develop a truly data-driven culture. To support our growth, we're
in the process of building out our Customer Success function with a
mission to retain, activate, upsell and delight our customers. This
is one of the most exciting, strategic and quickly evolving teams
at Fivetran. We're looking for a Senior Technical Success Manager
recruit to join our Customer Success team and own a portfolio of
high-profile customer relationships from day one. This role could
be a great fit if you have experience in Technical Account
Management, Solutions Engineering or Technical Customer Success for
a software product and experience in the modern data stack. We are
still interested to hear from you if you have a different
background that you think would make you a great fit. The
Opportunity At Fivetran we see Customer Success as a key growth
function of the business, with Technical Success Managers helping
drive a technical perspective helping us be more holistic with our
customers. We don't see Customer Success merely as a retention
function but as a key to exceeding our ambitious Net Revenue
Retention targets, driving adoption across our customers'
organisations. On a day to day basis, you will completely own a
portfolio of strategic accounts and provide ad hoc assistance to
smaller accounts. These accounts will be across multiple verticals
and located across North, Central and South America. You will own
the customer relationship from a technical perspective, from
onboarding through to continued adoption and usage. From initial
activation, you will help our customers translate complex business
needs into data driven solution designs on top of, working
alongside our Sales Engineers and Account Managers as new
opportunities arise.. You will work collaboratively with
stakeholders at your accounts to map and realize the value they
want to derive from our platform, driving wider institutional
adoption of Fivetran as you go. You will serve as the internal
voice of your customers and become a go to technical resource
internally and externally. In addition to working directly with and
on behalf of customers, Senior Technical Success Managers will be
looked to for raising the technical knowledge level of many
different internal roles. As a highly proficient practitioner in
the data engineering and analysis domain, Senior Technical Success
Manager's become the top practitioners and authority on use of
Fivetran within a complex modern data stack and be a voice of the
customer cross departmentally to our product and marketing teams.
As a Senior or Lead Technical Success Manager at Fivetran, you
will:
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Our company values diversity. To ensure that we comply with
reporting requirements and to learn more about how we can increase
diversity in our candidate pool, we invite you to voluntarily
provide demographic information in a confidential survey at the end
of this application. Providing this information is optional. It
will not be accessible or used in the hiring process, and has no
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Keywords: Fivetran, Columbia , Senior or Lead Technical Success Manager, Executive , California, Missouri
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