ColumbiaMORecruiter Since 2001
the smart solution for Columbia jobs

VP Customer Success

Company: MariaDB Corporation Ab
Location: California
Posted on: April 9, 2021

Job Description:

MariaDB is making a big impact on the world. Whether you're checking your bank account, buying a coffee, shopping online, making a phone call, listening to music, taking out a loan or ordering takeout - MariaDB is the backbone of applications used every day. Companies small and large, including 75% of the Fortune 500 run MariaDB, touching the lives of billions of people. With massive reach through Linux distributions, enterprise deployments and public clouds, MariaDB is uniquely positioned as the leading database for modern application development. MariaDB will offer you the ability to work with a broad range of customers from SMBs to Fortune 500 accounts and to leverage your creativity to help us find new routes to market for our open-source, enterprise, and cloud database offerings. You will have the unique opportunity to work in a rapidly growing startup and make a major impact on MariaDB's customer satisfaction and revenue targets. The Opportunity Customer Success is absolutely vital to MariaDB's success and profitability. We will not be successful unless our customers are receiving massive value from our platform and services. As such, we need a senior executive to own driving success for our customers. This role includes responsibilities for Customer Success activities (e.g., onboarding, support, services, adoption, advocacy, retention, etc.) and outcomes (e.g., renewals, up-sell, etc.). We will be looking to this role to make our customer experience world-class.

Responsibilities

  • Drive Customer Success Outcomes
    • Increase renewal rates and reduce churn
    • Expand our revenue in accounts through cross-sell and up-sell
    • Influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores
    • Drive new business growth through greater advocacy and reference-ability
    • Define and Optimize Customer Lifecycle
      • Map customer journey
      • Develop listening points in journey (e.g., usage, satisfaction, etc.)
      • Standardize interventions for each point in journey
      • Define segmentation of customer base and varying strategies
      • Identify opportunities for continuous improvement
      • Learn from best practices in industry
      • Manage Customer Success Activities
        • Onboarding
        • Training
        • Professional Services
        • Customer Support
        • Customer Success Management
        • Renewals
        • Cross-sell / Up-sell
        • Advocacy
        • Measure Effectiveness of Customer Success
          • Define operational metrics for team
          • Establish system for tracking metrics
          • Create cadence for review within team
          • Expose subset of metrics to executive team, company and board
          • Lead World-class Customer Success Team
            • Recruit experienced leaders for each functional role
            • Attract high potential individual contributors into team
            • Create rapid onboarding process for new team members
            • Foster collaboration within team and across customer lifecycle
            • Encourage continuous learning within team
            • Enhance Effectiveness and Efficiency Through Technology
              • Support systems
              • Customer marketing software
              • Reference and advocacy solutions
              • Customer Success Management platform
              • Inspire Customer Success Across Company
                • Create company-wide culture of Customer Success
                • Align with Marketing around marketing to existing clients
                • Align with Product around driving product roadmap
                • Align with Sales around cross-sell and up-sell and focus on selling with a retention focus
                • Align with Finance around measurement and forecasting
                • Align with Executive Team around key metrics and objectives
                • Drive company-wide definition of ideal customer
                • Create company-wide customer feedback loop Bonus Experience and Skills
                  • 3+ years experience in leading Customer Success at a SaaS, database or data-oriented company
                  • Ideally combined background of post-sale and sales experience
                  • Strong empathy for customers AND passion for revenue and growth
                  • Deep understanding of value drivers in recurring revenue business models
                  • Analytical and process-oriented mindset
                  • Ability to manage influence through persuasion, negotiation, and consensus building
                  • Strong empathy for customers AND passion for revenue and growth
                  • Demonstrated desire for continuous learning and improvement
                  • Enthusiastic and creative leader with the ability to inspire others
                  • Excellent communication and presentation skills
                  • Relevant Bachelor's degree; preference for computer science or related degrees Location Remote Office, United States
                    What's in it for you? Impact the world of technology by pushing the boundaries of technology and business models, working at MariaDB. Be part of a game-changing organization that encourages outside-the-box thinking, empowerment, and is truly shaping the future of the software industry. You'll be collaborating with high-caliber colleagues around the world, offering unparalleled learning and growth opportunities. We provide a very competitive compensation package, 25 days paid annual leave (plus holidays), stock options, a massive degree of flexibility and freedom, and more.

                    +++ MariaDB does not sponsor work visas or relocation. MariaDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MariaDB is an equal opportunities employer.

Keywords: MariaDB Corporation Ab, Columbia , VP Customer Success, Executive , California, Missouri

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Assistant Salon Manager - Grindstone Plaza
Description: Assistant Salon Manager Got shears and a winning attitude Have a yearning to earn and a desire to support other stylists Then let--s talk Maybe you--re a stylist who wants more
Company: Great Clips
Location: Hartsburg
Posted on: 04/13/2021

11B Infantryman - Management Training
Description: The Infantry is the backbone of the Army. These Soldiers fill the literal boots on the ground who are responsible for taking or holding ground during any combat operation. You'll attack, repel, and capture (more...)
Company: Army National Guard
Location: Boonville
Posted on: 04/13/2021

Veterans Preferred - Materials Manager - Centralia, MO
Description: Military Veterans are Encouraged to Apply. Corporate Overview Hubbell Incorporated was founded in 1888 and has grown into an international manufacturer of quality electrical, lighting and power solutions (more...)
Company: Hubbell
Location: Centralia
Posted on: 04/13/2021


Domino's General Manager in Training - Jeff City West - Great pay, Bonus & Incentives (1523)
Description: Assistant Manager br Why Work for Domino--------s/What We are Offering Our Great Team Members br ------- We are the number 1 pizza company in the world br ------- Learn and sharpen your business (more...)
Company: Domino's
Location: Centertown
Posted on: 04/13/2021

Domino's General Manager in Training - Jeff City West - Great pay, Bonus & Incentives (1523)
Description: Assistant Manager Why Work for Domino's/What We are Offering Our Great Team Members--- We are the number 1 pizza company in the world --- Learn and sharpen your business skills as a manager for Domino's (more...)
Company: Domino's
Location: Saint Thomas
Posted on: 04/13/2021

Retention Marketing Manager (Remote)
Description: We are looking for a highly driven individual to join our team as a Retention Marketing Manager, someone who will work with our Co-Founders and Executive team to drive SENREVE's customer engagement and (more...)
Company: SENREVE
Location: California
Posted on: 04/13/2021

Salon Manager - Phoenix Center
Description: Salon Manager Got shears and a winning attitude Have a yearning to earn and a desire to hire and support other stylists Then let's talk Maybe you're a stylist who wants more responsibility,
Company: Great Clips
Location: Berger
Posted on: 04/13/2021

Regional Manager of Legal Recruiting
Description: Attachments: Please include your resume and up to two additional documents. Add File Attorney Recruitment, Professional Legal Management Required Education: 4 Year Degree br K L Gates LLP has an exciting (more...)
Company: NALP (National Association for Law Placement) Grou
Location: California
Posted on: 04/13/2021

Assistant Salon Manager - Fairview Marketplace
Description: Assistant Salon Manager Got shears and a winning attitude Have a yearning to earn and a desire to support other stylists Then let--s talk Maybe you--re a stylist who wants more
Company: Great Clips
Location: Centralia
Posted on: 04/13/2021

Assistant Salon Manager - Mark Twain Village
Description: Assistant Salon Manager Got shears and a winning attitude Have a yearning to earn and a desire to support other stylists Then let--s talk Maybe you--re a stylist who wants more
Company: Great Clips
Location: High Ridge
Posted on: 04/13/2021

Log In or Create An Account

Get the latest Missouri jobs by following @recnetMO on Twitter!

Columbia RSS job feeds