Account manager

Company: Textbooks.com/ MBS Textbook Exchange
Location: Columbia
Posted on: January 8, 2021

Job Description:

Administrative

• Type: Hourly
• A resume and cover letter are requiredJob summaryPRIMARY RESPONSIBILTY:
  • Actively work to build partnerships with schools, focused on valueand retention.
  • Serve as the point of contact between the client and MBS Direct.
  • Assist schools with book adoption research and other tasks focusedon the school's booklist.
  • Work with the school to ensure all tasks are completed in a timelyfashion.
  • Proactively work to solve problems before they occur. If they occur provide a timely resolution of problems with the school.
  • Assist in creation of reports for schools and review with appropriate contacts.
  • Maintain information dealing with school consignment items.
  • Conduct partnership reviews with clients to discuss past results, current happenings and future opportunities.SECONDARY RESPONSIBILITIESAbility to Resolve Client Problems Research and develop solutionsfor clients regarding a number of situations Serve the client's interests as well as MBS' interests Review provider performance toidentify and resolve problems Create and Execute Reports for Clients Create and run queries for schools as needed Maintain client-specific reporting Track and monitor reasons for back ordered items Marketing and Sales Representative for MBS Direct Recommend specific titles to client schools Effectively use add-on sales to improve overall margin Aid in organizing and implementing marketing campaigns throughout the schoolQUALIFICATIONS:Bachelors degree in business, accounting, or combination of degree or 2+ years of customer service experienceAbility to conduct themselves in a professional manner in front of client's executivesExcellent writing and verbal communication skillsProblem-solving ability (both as an individual contributor and teammember)Ability to prioritize own activities and work on multiple assignments simultaneouslyPossess a high level of attention to detailExcellent attendance and punctuality recordCompetency with word processing and spreadsheet applications, as well as general computer knowledgeLimited overnight to multiple overnight travelQUANTITATIVE OBJECTIVES AND GOALS:Ancillary Services Usage by Clients
    • SFA
    • Registrar Links
    • Course Director
    • Direct Service Center
    • Provision of email or marketing listsDigital Support
    • eBook adoption
    • Direct Digital PlatformRetention
    • Volume increase/decrease
    • Lost accounts
    • Backorder percentages
    • Equal Opportunity Employer Veterans/Disabled

Keywords: Textbooks.com/ MBS Textbook Exchange, Columbia , Account manager, Executive , Columbia, Missouri