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Client Account Manager

Company: Universal Research Solutions LLC
Location: Columbia
Posted on: September 7, 2020

Job Description:

OBERD is a software and services company, headquartered in Columbia Missouri, which provides the innovative product OBERD (Outcome Based Electronic Research Database) to the healthcare industry. We collect, store, and analyze healthcare data with the goal of improving patient care. We aspire to improve the quality and efficacy of care, through the collection and presentation of data that improves clinical decision-making and patient understanding. Our client list includes many of the most prestigious practices in the country! Here are some of the benefits OEBRD offers:Competitive base payPaid Vacation, Holidays, Sick DaysCompany-Paid Medical, Dental, Prescription, and Vision coverage for EmployeesShort-Term Disability & Supplemental Life Insurance401(k) Program with Employer MatchMaternity and Paternity LeavePaid Employee Referral ProgramCompany-Paid Life Insurance & LTDFree Downtown ParkingFlexible Spending AccountsCausal DressStanding Desks The Account Manager establishes productive, professional relationships with key personnel in assigned accounts and enables customer success through OBERD software and professional services. The Account Manager educates and guides clients through the implementation process and collaborates between customers and cross-functional internal teams to ensure the timely and successful delivery of OBERD solutions according to customer needs. The Account Manager will be responsible for developing long-term relationships with their portfolio of assigned customers, connecting with key business stakeholders, and drive awareness for the latest products offered by OBERD.
Account Management

  • Serves clients by providing information and training on products and services while resolving product and service problems
  • Act as the client's representative to ensure that their needs are met with a focus on improving the client experience
  • Collects and analyzes data concerning clients request to understand changing needs
  • Ensure the timely and successful delivery of our solutions according to customer needs and OBERD objectives
  • Communicate the progress of monthly and quarterly initiatives to internal and external stakeholders
  • Assist with high level of requests or issue escalations as needed
  • Effectively resolve ad-hoc customer issues as needed
  • Stay current with system information, changes and updates and educate customers on OBERD products
  • Collaborate with the Sales and Implementation team to effectively on-board customers
  • Responsible for assisting with the development and delivery of product demonstrations to clients
  • Perform other duties and responsibilities as required to fulfill job function, or as assigned Sales and Marketing Support
  • Implement, and manage actions to cross-sell and up-sell services to existing customers earn additional business
  • Assist with sales product demos and client business review meetings to maximize value-added potential as needed
  • Interact with customer personnel and visit customer sites to better understand their needs and identify opportunities to deliver incremental value
  • Help drive voice of customer initiatives around innovation
  • Represent the product to customers and at client sites and field events such as conferences and trade shows as needed Qualifications and Skills
  • 2-3 years of experience in technical account management or other relevant experience
  • Bachelor's Degree preferred
  • Experience in the medical field preferred
  • Ability to host and present effective online webinar demonstrations and meetings in a professional and positive manner
  • Excellent verbal and written communications skills and ability to facilitate productive discussions with clients and staff
  • Strong customer services and interpersonal skills for dealing with different types of clients
  • Time management and multitasking skills in order to prioritize while providing superior service and follow-through
  • Ability to think quickly and to effectively solve problems
  • Clearly articulate technology and product positioning to both business and end users
  • Strong organizational skills and attention to detail
  • This position requires some travel; after hours and weekend work may be required at times PI123281503

Keywords: Universal Research Solutions LLC, Columbia , Client Account Manager, Executive , Columbia, Missouri

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