NOC Engineer, Cloud Operations
Company: Oracle
Location: Jefferson City
Posted on: April 22, 2024
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Job Description:
Job Description
Supports the design, deployment, and operations of a large-scale
global Oracle cloud computing environment (Oracle Cloud
Infrastructure - OCI). Primarily focused on development and support
of network fabric and systems through a combination of a deep level
understanding of networking at the protocol level coupled with
programming skills to support the intensive automation required to
operate a production environment. As OCI is a cloud-based network
with a global footprint, this support will include hundreds of
thousands of network devices supporting millions of servers,
connected over a mix of dedicated backbone infrastructure and the
Internet.
Participate in Network lifecycle management through network build
and/or upgrade projects. Using existing procedures and tooling,
develop and safely execute network changes. Attend and contribute
to the related projects and sprint planning. Develop and improve
runbooks and methods of procedures. Assist in the onboarding of new
team members. Regularly participate in network solution design
review and provide feedback. Participate in operational rotations
in either primary or secondary positions. Provide break-fix support
for events. Triage event tickets and remediate or escalate as
needed. Support root causes analysis as required. Leverage existing
tooling and automation to execute critical tasks, such as device
upgrades. Preference for individuals with experience in scripting
and network automation - Python, Puppet, and/or Ansible.
Have worked with large enterprise network infrastructure supporting
24/7 and willing to work in rotational shifts in a network
operations role. Provide on-call support services as needed and aid
others. Job duties are varied and complex, needing independent
judgment. Ability to act in a project lead role, as needed. Possess
analytical skills in resolving network issues with advanced
troubleshooting and coordination with onsite support teams and
vendors. Experience in using monitoring tools to assist with
incident management to identify actionable incidents. Highly
motivated and self-starter.
Bachelor's degree is preferred with at least 2 years of
network-related experience. Experience working in a large ISP or
cloud provider environment. Exposure to commodity Ethernet hardware
(Broadcom/Mellanox), protocol experience with BGP/OSPF/IS-IS, TCP,
IPv4, IPv6, DNS, DHCP, MPLS. Experience with networking protocols
such as TCP/IP, VPN, DNS, DHCP, and SSL. Experience supporting
network technologies, especially Juniper, Cisco, Arista, firewalls,
and switches. Strong analytical skills and ability to collate and
interpret data from various sources. Ability to diagnose network
alerts to assess and prioritize faults and respond or escalate
accordingly. Strong oral and written communication skills.
Experience with Incident Response plans and strategies. Excellent
time management and organization skills. Comfortable and able to
deal with a wide range of issues in a fast-paced environment. Cisco
and Juniper certifications are desired. Excellent organizational,
verbal, and written communication skills.
Responsibilities
We are looking for smart, hands-on engineers to join our Global
Network Operations Center Team (GNOC), which acts as a front-line
for physical network issues supporting 24x7x365. GNOC is
responsible for performing data collection, triage, technical
analysis, incident mitigation, and redirection as needed to
maintain and optimize operations for the physical network
infrastructure.
Our three main job roles are:
to ensure maximum possible service availability and performance
to deliver world-class customer service
to provide support services for Engineering and other technical
teams
These result in a highly diverse range of duties for the GNOC. Our
engineers will be able to centrally administer OCI's networks and
automate responses to common operational problems using the network
automation API.
Identifying actionable incidents using a monitoring system, strong
analytical problem-solving skills to mitigate network
events/incidents, and following up on routine root cause analysis
(RCA), coordinating with support teams and vendors.
Join major events/incidents calls, use technical and analytical
skills to resolve network issues that impact Oracle
customer/service, coordinate with SMEs, and provide RCA.
Fault handling and escalation (identifying and responding to faults
on OCI's systems and networks, liaising with 3rd party suppliers,
handling escalation through to resolution).
Development of knowledge and skills in network and system
administration, particularly with regard to OCI's own architecture
and platforms.
You will leverage automation to execute work and develop scripts
for routine tasks.
Executing network changes following the defined Oracle change
management process.
Maintain records of equipment failure and liaise with engineers and
suppliers as necessary.
Contribute to team documentation (runbooks, operations guides,
technical documentation) and assist in the onboarding of new hires
to the team.
Assists in the implementation of short, medium, and long-term plans
to achieve project objectives, and regularly interacts with senior
management or network leadership to ensure team objectives are
met.
Work with a world-class team located across the world - the OCI
Global Network Operations team who supports the network
infrastructure environment with a 24/7 shift model.
Disclaimer:
Certain US customer or client-facing roles may be required to
comply with applicable requirements, such as immunization and
occupational health mandates.
Range and benefit information provided in this posting are specific
to the stated locations only
US: Hiring Range: from $63,000 to $126,100 per annum. May be
eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to
account for variations in knowledge, skills, experience, market
conditions and locations, as well as reflect Oracle's differing
products, industries and lines of business.
Candidates are typically placed into the range based on the
preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes
the following:
Medical, dental, and vision insurance, including expert medical
opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible
employees assigned to a salaried (non-overtime eligible) position.
Accrued Vacation is provided to all other employees eligible for
vacation benefits. For employees working at least 35 hours per
week, the vacation accrual rate is 13 days annually for the first
three years of employment and 18 days annually for subsequent years
of employment. Vacation accrual is prorated for employees working
between 20 and 34 hours per week. Employees working fewer than 20
hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire.
Refreshes each calendar year. Unused balance will carry over each
year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
About Us
As a world leader in cloud solutions, Oracle uses tomorrow's
technology to tackle today's problems. True innovation starts with
diverse perspectives and various abilities and backgrounds.
When everyone's voice is heard, we're inspired to go beyond what's
been done before. It's why we're committed to expanding our
inclusive workforce that promotes diverse insights and
perspectives.
We've partnered with industry-leaders in almost every sector-and
continue to thrive after 40+ years of change by operating with
integrity.
Oracle careers open the door to global opportunities where
work-life balance flourishes. We offer a highly competitive suite
of employee benefits designed on the principles of parity and
consistency. We put our people first with flexible medical, life
insurance and retirement options. We also encourage employees to
give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages
of the employment process. If you require accessibility assistance
or accommodation for a disability at any point, let us know by
calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, national origin, sexual orientation,
gender identity, disability and protected veterans' status, or any
other characteristic protected by law. Oracle will consider for
employment qualified applicants with arrest and conviction records
pursuant to applicable law.
* Which includes being a United States Affirmative Action
Employer
Keywords: Oracle, Columbia , NOC Engineer, Cloud Operations, Engineering , Jefferson City, Missouri
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