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Administrative Assistant

Company: MRA Recruiting Services
Location: Wentzville
Posted on: June 25, 2022

Job Description:

We at Demant work with multiple brands and business areas to support customers and patients to live their best lives. - We -develop, manufacture, and sell products that help people with hearing loss connect and communicate with the world around them.Demant is the only company in the world that covers all areas of hearing healthcare, from hearing devices and hearing implants to diagnostic equipment -and professional hearing care, and we gain significant synergies from this unique position to create new opportunities in the years to come. - Join us on this journey and make a difference in the hearing healthcare space! -e3 Diagnostics is a business within the US Diagnostic Division of Demant; we are seeking an Administrative Assistant to join our St. Louis, Missouri based office. - The successful candidate will demonstrate the ability to work effectively and efficiently with internal and external stakeholders, providing excellent customer service while supporting e3 Sales and Service colleagues.Responsibilities

Maintain and communicate technician schedules, including scheduling annual calibrations, installations, routine service, and emergency repairsSchedule, coordinate, and track all in-house and manufacturer repairsMaintain customer database, including updates to addresses, phone numbers, email addresses, and contact namesMaintain files, ensuring all service and sales paperwork is filed correctly and accessible as neededMaintain updated and accurate price lists to ensure all parts and service are quoted/billed correctlyTrack and follow customer orders through the system, beginning with the order all the way through installation, including staying in communication with the Sales Coordinator at CorporateResponsible for accurate and complete paperwork is submitted in a timely fashion; follow up on part(s) -delivery; schedule installation and in-service; communicate with customer and salesperson; submit all paperwork to corporate for billingServe as local office contact for receiving and shipping of partsProvide technicians with pertinent information related to service callsReview and submit all service calls for invoicing, ensuring there are no pricing errorsOrder parts as required; ensure purchase orders (POs) are provided to appropriate stakeholdersProvide monthly customer calibration reminders and follow ups, and schedule accordinglySupport new prospect/customer initiativesSchedule and participate in office meetings; keep notes and verify that appropriate follow-ups occurAll other duties as assignedQualifications
2-5 years experience in a customer service role or equivalent education and work experienceAbility to understand Accounts Receivable information and accurately communicate with customersProficient in Microsoft Office SuiteLive the Demant Values: We Create Trust, We apply a can-do attitude, We create innovative solutions, We are team players -e3 Diagnostics is part of the Demant Group. Demant is a world-leading hearing healthcare group that -for more than a century has played a vital part in developing -innovative technologies and know-how to help improve -peoples hearing and health. In every aspect, from hearing -devices, hearing implants and diagnostic equipment to -intelligent audio solutions and hearing care all over the world, Demant is active and engaged.The Demant Group operates in a global market with companies -in more than 30 countries, employs more than 14,500 staff -and generates annual revenue of DKK 14 billion (approx. 2.1 billion USD). Our products -are sold in more than 130 countries.We are an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.We Make it EasyFounded in 1901, MRA is a nonprofit employer association that serves more than 4,000 employers, covering more than one million employees. As one of the largest employer associations in the nation, MRA helps its member organizations thrive by offering the most comprehensive assortment of HR services, information, education, and resources to help build successful workplaces and a powerful workforce.We partner with these companies working directly with their HR department and leadership to hire their talent. We are a direct line to the company, not an agency recruiter.Powered by JazzHR

Keywords: MRA Recruiting Services, Columbia , Administrative Assistant, Administration, Clerical , Wentzville, Missouri

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