Administrative Assistant
Company: MRA Recruiting Services
Location: Wentzville
Posted on: June 25, 2022
Job Description:
We at Demant work with multiple brands and business areas to
support customers and patients to live their best lives. - We
-develop, manufacture, and sell products that help people with
hearing loss connect and communicate with the world around
them.Demant is the only company in the world that covers all areas
of hearing healthcare, from hearing devices and hearing implants to
diagnostic equipment -and professional hearing care, and we gain
significant synergies from this unique position to create new
opportunities in the years to come. - Join us on this journey and
make a difference in the hearing healthcare space! -e3 Diagnostics
is a business within the US Diagnostic Division of Demant; we are
seeking an Administrative Assistant to join our St. Louis, Missouri
based office. - The successful candidate will demonstrate the
ability to work effectively and efficiently with internal and
external stakeholders, providing excellent customer service while
supporting e3 Sales and Service colleagues.Responsibilities
Maintain and communicate technician
schedules, including scheduling annual calibrations, installations,
routine service, and emergency repairsSchedule, coordinate, and
track all in-house and manufacturer repairsMaintain customer
database, including updates to addresses, phone numbers, email
addresses, and contact namesMaintain files, ensuring all service
and sales paperwork is filed correctly and accessible as
neededMaintain updated and accurate price lists to ensure all parts
and service are quoted/billed correctlyTrack and follow customer
orders through the system, beginning with the order all the way
through installation, including staying in communication with the
Sales Coordinator at CorporateResponsible for accurate and complete
paperwork is submitted in a timely fashion; follow up on part(s)
-delivery; schedule installation and in-service; communicate with
customer and salesperson; submit all paperwork to corporate for
billingServe as local office contact for receiving and shipping of
partsProvide technicians with pertinent information related to
service callsReview and submit all service calls for invoicing,
ensuring there are no pricing errorsOrder parts as required; ensure
purchase orders (POs) are provided to appropriate
stakeholdersProvide monthly customer calibration reminders and
follow ups, and schedule accordinglySupport new prospect/customer
initiativesSchedule and participate in office meetings; keep notes
and verify that appropriate follow-ups occurAll other duties as
assignedQualifications
2-5 years experience in a customer
service role or equivalent education and work experienceAbility to
understand Accounts Receivable information and accurately
communicate with customersProficient in Microsoft Office SuiteLive
the Demant Values: We Create Trust, We apply a can-do attitude, We
create innovative solutions, We are team players -e3 Diagnostics is
part of the Demant Group. Demant is a world-leading hearing
healthcare group that -for more than a century has played a vital
part in developing -innovative technologies and know-how to help
improve -peoples hearing and health. In every aspect, from hearing
-devices, hearing implants and diagnostic equipment to -intelligent
audio solutions and hearing care all over the world, Demant is
active and engaged.The Demant Group operates in a global market
with companies -in more than 30 countries, employs more than 14,500
staff -and generates annual revenue of DKK 14 billion (approx. 2.1
billion USD). Our products -are sold in more than 130 countries.We
are an Equal Opportunity / Affirmative Action employer, all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, national origin,
disability, or protected veteran status.We Make it EasyFounded in
1901, MRA is a nonprofit employer association that serves more than
4,000 employers, covering more than one million employees. As one
of the largest employer associations in the nation, MRA helps its
member organizations thrive by offering the most comprehensive
assortment of HR services, information, education, and resources to
help build successful workplaces and a powerful workforce.We
partner with these companies working directly with their HR
department and leadership to hire their talent. We are a direct
line to the company, not an agency recruiter.Powered by
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Keywords: MRA Recruiting Services, Columbia , Administrative Assistant, Administration, Clerical , Wentzville, Missouri
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