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Administrative Assistant - Dental

Company: Compass Health Network
Location: Warrenton
Posted on: November 22, 2021

Job Description:

Compass Health Network is looking for a Dental Administrative Assistant to be a part of the person-centered integrated care team and responsible for greeting patients as they arrive, check-in/check-out, verifying demographics, collecting co-pays, verifying insurance, and providing financial obligations to the patient if applicable. Triaging patient's dental oral health needs over the phone, and scheduling patient appointments. This position is fast-paced, requiring continuous interactions with co-workers and patients while upholding the best customer service. *Hours are Monday-Friday 7:45 AM - 4:15 PM Responsibilities of the Dental Administrative Assistant: - --- Greet patients as they arrive and stay consistent with the company's customer service philosophy --- Manage patient appointments, confirm appointments and alert patients if they need to bring any information to appointment (co-pays, past due balances, paperwork for sliding fee scale)--- Data Entry into EHR systems--- Complete financial paperwork, ensuring all required forms are completed in entirety--- Verify insurance/demographic information at each visit and update if necessary--- Collect co-pays and patient payments--- Review treatment plans and financing options with patients--- Answer phone in polite and courteous manner--- Triage oral health care need over telephone and appropriately schedule--- Direct phone calls and messages to appropriate office staff--- Monitor waiting area to ensure timeliness of appointments ensure patients are kept informed of progress of their appointment--- Proactively work to fill hygiene and operative appointment openings--- Receive daily reports from MIS for information needed on patients that have upcoming appointments--- Balance daily batch and turns in money collected for the day to Office Supervisor --- Disperse daily mail--- Ensure lobby/waiting area is clean and picked up--- Communicate effectively with patients and teammates--- Run morning 'huddles' with doctors, and clinical staff, in applicable locations--- Manage recall appointments--- Coordinate with team members to provide emergency care to patients--- Assist with meeting Compass Health's production, and encounter goals by provider--- Maintain strictest confidentiality; adheres to all HIPAA guidelines/regulations--- Conduct self in accordance with employee manual--- Attend all training as required by company, Accreditors and Funders--- Keep abreast of any updates/changes regarding insurance and communicate those to Office Supervisor--- Communicate any changes/updates discovered through other means to Office SupervisorJob Requirements:EDUCATION High School/GED preferred WORK EXPERIENCE --- At least one (1) year experience in customer service required--- Dental experience preferred Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.

Keywords: Compass Health Network, Columbia , Administrative Assistant - Dental, Administration, Clerical , Warrenton, Missouri

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