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Collections Specialist

Company: Sparklight
Location: Sullivan
Posted on: August 7, 2022

Job Description:


The Collections Specialist process daily work related to placing and maintaining delinquent accounts sent to collections agencies. Maintains updates, processing, and reporting within Cable One's collection recovery software (DebtNext). This position consolidates collections functions performed by each Cable One System in one location.

What this position does to contribute to the Company's success

+ Maintaining a high volume of outbound collection calls to delinquent commercial and residential customers.

+ Provide excellent customer service regarding collection issues.

+ Resolve billing errors and disputes associated with collection issues.

+ Deliver credit and collections support for IVS, VCC, and local offices.

+ Enter bankruptcy notices in billing systems.

+ Respond to customer, associate, and collection agency inquiries.

+ Provide backup for other Collections Specialists and Manager as needed.

+ Help support collection needs of the Affordable Connectivity Program.

+ Takes on other duties needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization's Values.


+ Associate's degree (A.A..) or equivalent from two year college or technical school required

+ Experience may be substituted for education

+ 6 months to 1 year related experience or training required

+ Valid driver's license and a good driving record required

+ Familiarity with all Microsoft products required

+ Excellent written and verbal communication skills, demonstrating the ability to clearly communicate information to multiple audiences required

+ Ability to define problems, collect data, establish facts, and draw valid conclusions.

+ Ability to analyze, problem-solve, synthesize multiple concepts, and think strategically

Core Competencies

Committed: Values each and every customer, while working hard to keep their business and support our communities.

Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.

Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.

Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify and embody each and every day. Cable One and all of its subsidiaries provide Equal Employment Opportunities to all individuals of different race, creed, color, religion, national origin, nationality, ancestry, sex/gender, pregnancy, affectional or sexual orientation, gender identity, age, disability, marital status, citizenship, genetic information, veteran status, or any other category protected by applicable law.

Pre-hire processes:Cable One, Inc. is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.

Keywords: Sparklight, Columbia , Collections Specialist, Accounting, Auditing , Sullivan, Missouri

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