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Senior Delivery Head

Company: Wipro Limited
Location: Centertown
Posted on: February 24, 2021

Job Description:

This position will require employee to be on site during working hours.Responsibilities-- Knowledge of Missouri Medicaid eligibility is highly desired-- Must have experience building strong team at all levels to deliver required quality and productivity targets-- Ability to manage Client escalations and Client relationships-- Ensure adherence to KPI and SLAs-- Ensure attritions targets are not breached-- Actively and regularly participate in governance calls with the clients for effective process management -- Manage operations through end to end planning, metrics review and root cause analysis. -- Should have very strong grip on every product and service the team is supporting with subject matter expertise on each line of business-- Manage Client relationship as part of operations delivery-- Drive change by successful--implementation of process improvement recommendations -- Review overall staff performance and recommend training needs-- Liaise with HR, Facilities, Training, IT & Network teams to ensure seamless operations deliveryExperience/Skills:-- At least ten years management experience in a relevant context -- A degree in a relevant subject or demonstrated ability to deliver the responsibilities required-- Excellent organizational and planning skills, with an ability to multitask in a busy environment with multiple contacts -- Good understanding of finances and budgets -- Demonstrated ability to develop and introduce innovations to project management -- Excellent organizational and planning skills, with an ability to multitask in a busy environment with multiple contacts -- Good understanding of finances and budgets -- Experience in managing health operations consisting of call center, enrollment, eligibility, mailroom, pharmacy and clinical teams

Keywords: Wipro Limited, Columbia , Senior Delivery Head, Accounting, Auditing , Centertown, Missouri

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